Principles of E-Commerce



Principles of E-Commerce

Answer No. 1

Internet has brought great deal of revolution in every field of business conduct with the introduction of innovative and creative technology and ideas pertaining to e-shopping or online shopping and launch of online stores or e-markets like that of ebay. Selling and buying goods and services online is considered as one of the types of e-commerce. Its purpose is to assist shoppers by providing them a platform online where they can buy and sell goods online via Internet website (Falk, L. K.; Sockel, H; &, Kuanchin, C. 2005, pp. 65-75). The famous examples of such online stores are E-bay, Amazon.com, Yahoo etc.

The ethical responsibilities of e-tailors towards customers is to mention business policies pertaining to returns and purchase on credit, insurance of shipped goods, duration of delivery, support and services such as after purchase services, toll free contact numbers, relevant email addresses. Along with this basic information, one must also add a web page link to the home page of the product and service being offered that possess all the details of the product and services purchased. Customers must know all basic details regarding product or service being bought and nothing should be hidden particularly related to buying, payment mode, shipment method and return or exchange polices from customers in order to attain maximum customer satisfaction. It is also worth mentioning that customer's payment and personal information should also be kept secure. The online vendor is also liable for being ethical towards society as well where it operates therefore, it should not diplomatically present the deals to the people that grabs maximum attention and customers clicks on web site just to gain revenue on per click basis instead it should use moderate words and use decent and honest tactics in attracting customers. Never ...