WHY E-GOVERNMENT?

The Rationale and Implementation of National E-Government Programs in Some ASEAN Member Countries within the Framework of the Information Society

Abstract

The reason of this paper is to analyse the components that leverage e-government adoption in Cambodia as one of the Association of Southeast Asian Nations (ASEAN) constituent states.

This study values the expertise acceptance form (TAM), the expanded TAM (TAM2), the diffusion of innovations (DOI) idea, and believe to construct a parsimonious yet comprehensive form of client adoption of e-government. The authors check the form with an empirical study. Data are assembled from a total of 112 public agents in 12 ministries in Cambodia. The study form is then considered with multiple regression analyses. The outcome in this study display that the determinants of the study form (perceived utility, relation benefit, and trust) are support. At the identical time, the significant determinants of seen utility encompass likeness and yield quality. The study would assist government principle conclusion manufacturers conceive and apply principles and schemes to boost the adoption of e-government services in Cambodia as well as in other nations, especially ASEAN constituent states that have an alike situation. This paper is one of a couple of investigations on e-government adoption in ASEAN and the first study on e-government adoption in Cambodia.

Table of Contents

Abstract2

CHAPTER I6

Introduction6

Background of the study9

Purpose of the study11

Problem Statement of The study11

Structure of the Study12

CHAPTER II:LITERATURE REVIEW13

E-Government13

The technology acceptance model14

The extended technology acceptance model14

The diffusion of innovations15

Trust16

Research model and hypotheses17

e-Government and the TAM relationship17

e-Government and trust relationship18

The TAM and the DOI relationship19

E-government in ASEAN20

Research Questions22

ASEAN23

Global Assessment of E-government25

Casini's E-government Plan of Action25

UNDEPA/ASPA E-Government Index27

UN World Public Sector Report 200329

An analysis of E-government Initiatives in four ASEAN countries31

Brunei Political Leadership31

Regulatory Framework32

E-government Initiatives33

Malaysia Political Leadership33

Regulatory Framework34

E-government Initiatives34

E-Syariah is an online database system that connects all Syariah Courts in Malaysia.35

Singapore Political Leadership35

Regulatory Framework36

E-government Initiatives36

Vietnam Political Leadership38

E-government Initiatives38

Conclusion39

CHAPTER III40

Research method40

Sample40

Instrument development40

CHAPTER IV42

Results42

Descriptive statistics42

Regression results42

CHAPTER V44

Discussion and Analysis44

Six Major Mechanisms of E-Government50

The E-Government Evolution52

Obstacles and Limitations53

The Birth of E-Government Pillars54

Management Optimization56

Trends and Developments56

Methodology58

National Portals60

Trends and Developments60

Methodology61

Forecast63

Required Interface-Functioning Applications63

Trends and Developments64

Methodology64

Forecast66

CIOs in Government66

Trends and Developments66

Methodology68

Forecast69

e-Government Promotion69

Trends and Developments69

Methodology71

Forecast72

AUSTRALIA73

General Information73

Table 1674

e-Government Status by Indicators74

Management Optimization74

CIOs in Government74

Trends76

BELGIUM76

General Information76

e-Government Status by Indicators77

National Portal78

CIOs in Government78

Required Interface79

e-Government Promotion79

Trends80

CHAPTER VI82

Conclusion82

Figures85

Tables87

References95

CHAPTER I

Introduction

Since the advent of a worldwide transformation in data and connection technologies (ICTs), over the world, 173 of 190 nations use ICTs, especially the Internet as a device to consign government services (Gant, 2008) in alignment to enhance their public services and expanding their effectiveness in periods of accessing data and transaction services (Gant, 2008; OECD, 2003; Song, 2004). The constituent states of the Association of Southeast Asian Nations (ASEAN) are no exception. In 2000, all ASEAN constituent states - Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, and Vietnam - endorsed the e-ASEAN Framework Agreement to encourage co-operation to evolve, reinforce and enhance the competitiveness of the ICT part in ASEAN, decrease the digital split up inside one-by-one ASEAN finances and amidst constituent states, as well as between the public and personal parts to appreciate the ...