Performance Management

Performance Management

1. Create a job description for a retail sales associate. Create an organizational behavior modification (OBM) plan to define a set of three (3) key behaviors that are necessary for job performance.

Key Accountabilities

The job description for the retail sales associate is as follows. Since the job opening is for the person who excels in selling the clothing line, shoes, handbags, linens etc, the description may include the following:

The person should have the prior experience in the retail outlets, and should excel in his tenure in sales.

The main tasks will be from greeting the customer, and able to make connections with every customer, the sales representative's task will include to actively listening in order to determine the needs of the customer in order to present the options which would meet the needs.

The task would include having the best knowledge of the product, and should utilize the knowledge and the selling skills, in order to make repeated business.

Further tasks will include the maintenance of the selling floor, the clothing floor, and the fitting rooms.

Should perform other duties as well.

Follow the store procedures and policies.

Skills Summary

The qualities that should be present in a Sales person are as follows, the person, should be driven towards the aim of the task that he/she has to complete, secondly the person should possess the level of confidence, and should believe in his own self in order to handle the rejections.

The person should be very outgoing, and should projects the impression, and social interactions towards the customers, and the manager.

The person should be assertive in a manner that he/she must be able to keep the control with himself, and should be easily be caved in the most important quality of the sales person is to be funny by nature, this skill is very important in order to engage the customer in an emotional conversation, and provide the satisfaction that the customer eventually buys the product.

The person should be a good team member, and should have the skills to manage the team as well, because in the long run the person might be quality to become a team leader, or the sales manager.

The person should be goal oriented, and should be able to work in a flexible retail schedule.

We are an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

2. Determine two (2) ways that an HR manager would measure whether prospective employees exhibit the key job performance behaviors. Propose two (2) methods that an HR manager can use to inform employees of the new performance standards.

Performance assessment is an extremely complex activity of human resource management. It is to make sure to enhance the performance assessments for several reasons, the first reason is to provide feedback to the employee, and to recognize, and enhance their strengths and work on their weaknesses in order to determine the increase in wage, people for promotion and legal aspects of human resources. As such, they provide a written record in order to defend against lawsuits ...