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SERVQUAL Model
SERVQUAL Model
SERVQUAL or RATER is a service quality framework. SERVQUAL was developed in the mid eighties by Zeithaml, Parasuraman & Berry. SERVQUAL has its detractors and is considered overly complex, subjective and statistically unreliable. The simplified RATER model however is a simple and useful model for qualitatively exploring and ...
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MANAGING FINANCIAL RESOURCES AND DECISIONS
Managing Financial Resources And Decisions
Table of Contents
Sources Of Finance3
Traditional Sources of Finance3
Sources of Finance: Ownership Capital3
Internal Sources4
External Sources5
Assessing the implicating of different sources5
Choosing the appropriate source of finance5
Finance as a Resource6
Importance of financial planning6
Information needed for different decision making7
Impact of finances of financial statement8
Financial Decisions9
Budgets and ...
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KBR CASE STUDY
Organisational Behaviour And Managing Change
Organisational Behaviour And Managing Change
Introduction
KBR (formerly Kellogg Brown Root) was established in 1998 when Halliburton acquired Kellogg as part of its merger with Dresser Industries. Brown and Root? which built the world's first offshore oil platform? had been owned by Halliburton ...
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WOMEN IN PRISON
Women in Prison
Women in Prison
Women in Prison
When you look behind the walls of these nations prisons you will see that the vast majority of prisoners are there for non-violent crimes; this is especially true in the case of women. In 1976, as today, women represent a small ...
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DRUG ADDICTION
Drug Addiction
Abstract
There are many misconceptions about the consumption and control of illicit drugs, including that: drug users are unresponsive to price; controlling licit substance use may encourage young people to switch to illegal drugs; availability controls are likely to be more effective than measures to reduce demand. Economics provides ...
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Economics of Retirement and Energy Sustainability
Economics of Retirement and Energy Sustainability
Nevertheless with national governments straining below the weight of bail-out debts and businesses not capable to connect to vital credit one more crucial element has been increased in order to the environmental broth- cost. It is quickly patently clear ...
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Law Maintaining Inequality
Law Maintaining Inequality
The four areas set out in the proposal - addressing disadvantage, promoting respect, meeting different needs and promoting equal participation appear sound blocks upon which to build a rational for the single equality scheme. It may be prudent to enhance an understanding of the inter-relationship ...
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CORPORATE LAW ASSESSMENT
Corporate Law Assessment
Corporate Law Assessment
Introduction
The issue of corporate governance is becoming of ever increasing social significance. The government have made this clear with their 'long-term fundamental review of core company law', which has culminated in the introduction of the Company Law Reform Bill into parliament on the 3rd ...
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IBM AND STRATEGIC MARKETING TOOLS
IBM: Strategic Marketing Tools to Achieve Industry Leadership
IBM: Strategic Marketing Tools to Achieve Industry Leadership
Introduction
IBM is the world's biggest computer business, and all through its annals it has been a bulwark in the American economy. But in 2002, as IBM supply fall spectacularly in June ...
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EDUCATIONAL IDEOLOGY POLICY AND LEGISLATION
Educational Ideology policy and legislation
Educational Ideology policy and legislation
Introduction
All over the world, the public education system is grappling with an unprecedented wave of change - unprecedented in its magnitude and scope as no area has been deemed exempt from close scrutiny. Educational goals and objectives ...