All of this leaves me wondering what in Google's DNA suggests a culture of delighting customers, and relentlessly focusing on the details needed to deliver a better user experience that is supported by a clear strategy?
If anything, the "Google Way" has taught me that their loosely-coupled approach leads to uninspiring, weakly integrated products that may or may not have a predictable lifecycle to them.
Google has this somewhat head-achey culture of creating overlapping offerings (think: Buzz, Wave, Reader, Talk, Gmail, Chrome, Android), and then giving cloudy guidance on demarcation lines between what ...