OPERATIONS MANAGEMENT

Operations Management

Introduction3

Discussion3

Objectives of Operations management3

Customer Service3

Resource Utilization4

A Framework for Managing Operations (Functions)5

Planning5

Organizing5

Controlling6

Behaviour6

Models6

GlaxoSmithKline (Company)7

Pharmaceuticals7

Vaccines8

Consumer Healthcare8

Role of Management8

Organization's Management Strategy9

Diversified Business Worldwide9

Value Products Delivery10

Simplified Operating Model10

GlaxoSmithKline's manufacturing10

Antibiotics Manufacturing11

Biopharmaceuticals Manufacturing12

Pharmaceutical Manufacturing13

Organizations Desired Outputs13

Issues faced by GSK Operations manager14

Factors contributing towards effective performance of organization15

Capacity management of the company15

Lean Manufacturing Approach15

Waste Removal16

Total Quality Management Approach16

Operations Strategy to better manage Processes16

Implementation17

Conclusion18

Operations Management

Introduction

Operations Management is the set of activities that transform inputs into outputs to produce goods and services. It is the area of management in a business that is concerned with designing, controlling and overseeing the production processes of a business. Operations management is responsible to guarantee the efficient operations needed for meeting the performance goals of the organization. This area of management is responsible for the processes of converting inputs into outputs (Slack, N. et.al, 2007).

The concepts of operations management are majorly used to compile this work. These concepts are compared to the chosen UK base organization GlaxoSmithKline in much detail, keeping in view the requirements of the report.

Discussion

Objectives of Operations management

Operations management objectives are divided into following two categories; customer service and resource utilization.

Customer Service

This objective of operations management system is to satisfy the customer. Customer service is the key important objective of operations management system. In order to achieve this objective, the operations management team has to satisfy the customer in terms of timing and cost. The objective is to provide customers with the right thing at a desirable time and right place.

Resource Utilization

This objective of operations management system is to utilize the resources effectively in order to gain customer satisfaction. Using resources effectively mean to achieve the operational activities done by efficient use of resources. The improper use of resources leads to the failure of operations management systems. The concern of operations management is to utilize the resources by getting maximum possible effect out from these resources and decreasing the waste resulting from operations activities. The target here is to use a resource with getting maximum achievable output with respect to the potential of that resource.

Performance is said to be satisfactory when operations management system is getting most out of these objectives. Getting most of these, means to maximize the customer satisfaction with the efficient use of resources. Operations management should keep both of these objective components aligned to prevent themselves from having an organizational conflict. Operations managers should opt for a balance in these objectives (Clark, & Fujimoto, 1991).

A Framework for Managing Operations (Functions)

Operations management can be taken in a frame of general management functions. The general management functions include; planning, controlling and organizing activities.

Planning

Planning is a guide and course of action for decision making required in present as well as future actions. In this function of operations management, the operation manager sets the objectives for the subsystems and the policies and procedures to achieve those set of objectives. At this stage, the operation manager makes the roles and focus of the operations crystal clear in the overall strategies of the ...