NURSING LEADERSHIP & MANAGEMENT

Management And Consolidation Of Practice: Case Study



Management And Consolidation Of Practice: Case Study

Case Study

As a newly qualified registered nurse (Band 5) in your first post you are undertaking a period of six months preceptor ship to help you settle into your new role. The area is very busy and there is a lot of staff absence due to sickness. It is your view based on your experience that the team is poorly motivated, and you consider the staff to be poorly led as the ward manager has a directive style. You are concerned that the quality of care is below standard. There have been a number of adverse incidents recently and there is pressure from senior management to improve patient safety. You get on very well with the nurses and most of the health care assistants (HCA), though there is one HCA who constantly challenges you over your delegation decisions and this has led to some arguments between you. As the registered nurse you are the one who is accountable. As part of your personal development plan, the ward manager has asked you to take the lead on a project to develop a new roster system, but you are not sure how to go about leading the changes necessary. Already, some staff is expressing some resistance to the proposed changes.

Question One

Critically analyze strategies for managing the conflict between the nurse and the health care assistant (HCA).

Conflict is a situation in which two parties or two individuals do not agree on one point and they develop difference in opinion. When such a situation arises the best practice that the management always looks up to is a mutual decision. Conflicts do have an adverse effect on the morale of the employee, negative effects on the environment and surroundings and it finally affects the end result that is the care of the patients. Rarely the conflicts turns into a fight and the management tries to solve it before it turns fatal for the surroundings.

Here we are analyzing the conflict situation between a nurse and the HCA. According to a recent research and different studies in most of the situation nurses and HCA have conflicts. It is because they both have same motive and objective of providing the best service to the patient. But they have and they adopt two different approaches which end up in a conflict.

Now the question is why this conflict arises?

Here we have a few very common reasons to answer this question:

No proper connections and communication gap

No importance is given to personal relationships and interdepartmental relations

Lesser face to face interaction

Focus is placed on work only no social activities means more gaps between departments

Centralization of powers

Lack of accountability

No importance is given to feedback

Leadership issues

Of the reasons above that can cause conflicts, leadership problems are the worst in terms of the severity of the conflict and its results. Leadership problems includes not consistent, strong or ignorant leadership (at any level in the organization), this leadership problem ...