MANAGING COMMUNICATION, INFORMATION AND KNOWLEDGE

Managing Communication, Information and Knowledge

[Name of the Institute]

Introduction3

Task 1: Assessing Information and Knowledge Needs3

1.1Major Decisions4

1.2Effective Decision Taking5

1.3Internal and External Sources of Information and Understanding6

1.4Recommendations for Improvement6

Task 2: Creating Strategies7

2.1 Stakeholders for Decision Making Process7

2.2 Contacting and Developing Business Relations7

2.3 Involving in Decision Making Process8

2.4 Strategies for Improving Personal Networking9

Task 3: Communication Process9

3.1 Evaluation Communication Process and Suggestions for Improvement9

3.2 Integration of Systems of Communication10

3.3 Personal Plan10

Task 4: Improving Systems of Information and Knowledge11

4.1 Evaluation of Existing Approaches11

4.2 Strategies to Improve the Current Approaches12

4.3 Steps to Implement Strategy12

References14

Managing Communication, Information and Knowledge

Introduction

Communication is one of the most important processes of any organization, which plays an important role in the success of organizations. Communication helps in passing information and knowledge across the network of managers and employees, which helps the organizations in successfully achieving its tasks and goals. Effective communication has a positive impact on the productivity and performance of organizations. Organizational communication plays a central role in building strong relationships between managers, employees, and customers. It helps in sharing knowledge and information, which can be used for various purposes. It helps in controlling the behavior, motivating employees, coordinating, and sharing updates. The survival of organizations depends on the successful management of its communication, information, and knowledge sharing process. Coca Cola Company is an international organization, which has achieved commendable success. The management of the organization has focused on taking decisions that can help in achieving the desired strategic goals and targets. Coca Cola values the communication process, which helps in sharing valuable information within and outside the organization, which can help in achieving success (Conway and Swift, 2000, pp. 1391-1414).

Task 1: Assessing Information and Knowledge Needs

Needs assessment is a careful analysis of the information and knowledge that is required for the completion of any tasks or achieving any goals. In order to take efficient decisions, knowledge and information management is essential. Assessing the information and knowledge needs can help the management in taking effective decisions, which can be beneficial for the organization. Information and knowledge plays a significant role in taking relevant decisions, and it is necessary for the management to assess the information and knowledge needs so that they can collect and analyze information accordingly (Eccles, 1991, pp. 131-137).

Major Decisions

The management of organizations is responsible for taking decisions, which go through a decision making process. The decisions making plays an inevitable role in managing a business organization successfully. Decisions are taken to help the organization in enhancing its productivity, and dealing with risks and challenges at different levels. The management of Coca Cola is responsible for taking decisions that can help the company in sustaining its growth and reputation in the industry by taking effective steps. At different levels, decisions are taken to enhance the performance by bringing continuous innovation to attract customers and achieve sales and growth. The different departments take decisions, which can help in dealing with the intense competition in the industry. Coca Cola is a customer-oriented company, which produces its products to meet ...