MANAGING COMMUNICATION

Managing Communication, Knowledge and Information

Managing Communication, Knowledge and Information

Communication, information and knowledge form the key of the implementation of strategic plans that predominantly forms the base of the mission and vision guiding any company or organisation. However, it is seen that usually communication network, information processing and sharing in addition to the knowledge management practices that are adopted by any particular organisation are not strong, as significant efforts are not put into it. This primarily occurs as a result of organisations not attributing significant value to the factors under consideration, oblivious of the fact that they are the chief facilitator towards the realisation of organisational aims and objectives. The specifics are not highlighted as it should have been so as to make the communication process and relevant procedures clear to each and every one. This directly impacts the decision making process as the information, that is important to be used for any particular decision to be taken effectively, is not highlighted since the specifics are not clear as also mentioned above. Right source so as to have credible information could only lead towards sound decision making and it is for this purpose that information processing, knowledge management processes and communication networks are vital to be designed through putting in due diligence. Thus regular or periodic reviews coupled with continuous development and improvements are essential for all the systems to remain upgraded thereby in turn contributing to the efforts effectively for the organisation to remain in its optimal condition. Considering the loopholes, this assignment aims to comprehend the best practices that could be employed in the domains of communication, networking, information and knowledge management, through focusing on the relevant dynamics of Nokia, as it could help forming an effective framework being widely known for its successful knowledge management and communication strategies.

Portfolio 1

Sources of Information

Nokia leverages almost all the information that is at its disposal to make the process of decision making accurate and flawless, as strong decision making I what forms the foundation of any product or program. External and informal information is accessed by Nokia primarily in the form of customer feedback which is then used by Nokia majorly for the redesigning of its product, so that better version without any bugs and loopholes could be manufactured. Connecting People being their motto Nokia has adopted tech-savvy approach to connect its departments and employees and drive internal communication and attain information. For the most part, the two-way and push/ pull communication is driven by social media. Instant Messaging (IM) is the platform that defines Nokia's preferred channel for internal communication (IC), as through it information could be attained effectively without having to walk to any others' workstation or disrupting any one. This enables access to any sort of internal information easily, which could then be used by Nokia to determine how many sets for any particular brand they would have to manufacture in order to meet the needs of dealers as well as the market ...