MANAGEMENT OF CHANGE

Management of Change

Management of Change

Introduction

The purpose of this paper is to focus on the change in the company I worked for. The organization selected for the analysis is Mark & Spencer; because, I have worked there for years. This paper will focus on the change in Mark & Spencer from the last 3-5 year. In addition, the paper will focus on diverse dimensions through which the process of change was designed and implemented in an organization. Mark & Spencer started off as a stall in 1884 by Michael Marks, with the philosophy to sell products at a moderate price to the customers.

In 1901, the company became the owner of 35 outlets as well new partner, Tom Spencer joined. By 1939, Mark & Spencer successively became one of the leading retailer houses with their private labels. Currently, M&S counts in the U.K's prominent entity in the retailing industry, clothing, home ware, foods and supplies, engulfing over 10 million customers worth market share and 700+ stores operated around the world; in addition, the new headquarter of M&S is in Paddington (Bailey, 2007, 4).

As quoted by Andrew Neale, Head of facilities of Mark & Spencer “Marks & Spencer is focused on delivering first-rate customer service, and is passionate about its people. We concluded that Williams Lea had the expertise to deliver the best solution and had the best cultural fit with Marks & Spencer”. Mark & Spencer specialize in sales of clothing, gifts, footwear, home furnishings and foods and over 294 stores. Retailing business is accounted for 96% of the total revenue generated by the customers. Approximately, 4% is received from financial services of Mark & Spencer's, which includes group financial services companies, which provides personal loans, account cards, life and pension insurances and unit trust management's systems for organizations and individual companies (Balogun, Hailey, 1999, 45).

Organizational Changes within Last 3-5 Years

With such a comprehensive business scheduled all over the world, Mark and Spencer is very strong institute of UK. Currently the strongest competitors which ate away M&S Share are Asda and Next in cloths line and Tesco in food revenue. The last 3-5 years had been very crucial years of change (Balogun, Hailey, 1999, 45). There was a series of change in management and corporate structures, with a huge decline in trade. It experienced collegial and uncompetitive blur on the UK stock market. This was due to the change in current economic depression and demand of consumers for retail products, and because of all these hindrances, Mark & Spencer had to go through succession or alignments and transformations.

Mark & Spencer's have not been development initiators, due to which they have to suffer this major quantum or organizational changes within them (Balogun, Hailey, 1999, 45). The corporation has distorted their marketing mix, products/service and target market. Nevertheless, M&S economized and made many employees laid back and yet they were not able to extend the ability to seek out the key to tribulations. They were not able to achieve, both high performance and quality of work life (Buelens, Geert, 2004, ...