Through the years, public sector organizations have promoted the perception that their operational systems are too unique to be managed based on operational and organizational practices found in the private sector (Banker, 1997, 17). As such, it was argued that public sector operational systems have distinct constraints which characterize their inputs, processes and outputs. These constraints encompassed, amidst other components, budgetary constraints, unmotivated employees, rigid functioning methods and the leverage of internal and external government (Ward and Mitchell, 2004; dark, 2001). Due to these operational characteristics and constraints, organizational effectiveness ...