Maintaining Satisfaction



Maintaining Satisfaction

Introduction

The DMV- Department of of motor vehicles, in United States of America, is a state level government organization that administers driver licensing and vehicle registration. “DMV” the term is not particularly used in every province or state, nor the traditional functions of DMV are handled by a single organization in every state, but the general term is globally recognized and understood, particularly in the perspective of driver's license renewal and issuance.

DMV other major features include:

1.Database, maintaining records of ownerships (certificate of title) of the automobiles DMV registers

2.Licensed drivers driving records maintenance of convictions and accidents.

3.Individuals Identification cards

4.Vessels Registering and updating ownership

5.Managing and licensing traffic and driving violator institutions and their instructors

6.Managing and licensing automobile manufacturers, dismantlers, traders, automobile salesmen, suppliers, and transporters

7.Financial Liability Law administration

8.Customer complaints investigation and resolving them.

9.Maintaining records as per the state law

10.Generates multi billions dollars of revenues annually

Discussion

For driver's license replacement or renewal, the customer is usually required to go the DMV for further processes; this means almost a day is lost for the customer, waiting in line and almost a full or half day leave from work. These simple and basic dealing consume a lot of valuable time of the customer as well of the staff, and give rise to office over-crowding, increasing holding out times for all clients.

One solution for this is self service booths; these will automatically take high quality images of the customer and matches it instantly with the user database for verification. Dealings such as no-change permit alternatives and renewal - with only address change or modified images - can be done by the client. These booths can be set up anywhere where they are the most convenient, either in an exclusively designed area away from traffic flow, or near intensely trafficked public places, such as libraries, workplaces, malls and more.

For DMV, the use of community social networking can be a great resource, for as a means to spread information, educate the community and provide client support to the network. The purpose of this is to establish a business case for and assess the benefit of fully utilizing community networks to enhance client support and open additional communication channels by adapting to client needs. During this interaction, the Social Press Team will engage the community, monitor on the internet conversation, and documented every interaction they do on the internet on community social networking site for later reviewing and ...