LEADERSHIP AND MANAGEMENT

Leadership and management



Leadership and management

Introduction

Leadership is the task of motivating, guiding, directing, and leading others in the right direction in order to fulfill certain mutual aims and objectives. A leader through leadership role shows the right and correct path to his or her subordinates. Leadership provides subordinates a guidance with which they can bring improvement in their work. A reciprocal process within a group context that occurs when a leader influences group members to make intentional change toward a shared purpose and goal attainment. Leaders instill in their people a hope for success and a belief in them. In addition, a positive leader empowers people to accomplish their goals.

Main Body

A leader is an individual who has the role of leading others. A leader can be considered as the captain of the ship. He leads and guides his or her team members in the right direction. In order to perform this task well he needs to have certain characteristics. In general it is said that a leader should possess few common qualities that lend a hand to him or her to perform the task well. These qualities can be described in a summarized way in the form of following chart:

Problem Identification

The first case at hand, presents us with myriad of issues facing the company. The first major problem is the lack of communication within the company. The targets for a client representative are not communicated properly. Other thing that is problematic is the behavior of the top management. The management has turned a deaf year to the cries of the sales personnel, which has triggered a negative feeling and job insecurity among the employees of the Hospital Insurance Company. There is another problem, i.e. the operations are not streamlined within the insurance company. This is the prime reason, in my view, which has hampered the progress of the company as compared to its competitors (Shane, 2010).

It seems that the company is working without any mission and has no direction. The employees are unaware about where they are leading. Improper decision making has also played a vital role in the prevalence of the current problems. Every one of the employees pretends to be the leader in his own right. Thus the hierarchy is not well-defined. The authoritative nature of leadership has brought a bad name to the company. This is a very conservative approach, in which employees are neglected their rights to show their concerns about the ongoing malpractices.

It is the historical fact that communication is the lifeblood of an organization. Same goes true for the insurance company. Lack of communication has resulted in the mismanagement of operations. The sales personnel and client representatives are unaware of their projected targets. The situations described in the above questions are symptoms of poor internal communication policy in an organization. To get heated messages and relevant information reach the right people, communication must flow in all directions, not just in the traditional "top down", ie management ...