KNOWLEDGE MANAGEMENT STRATEGY

Developing a Knowledge Management Strategy

DEVELOPING A KNOWLEDGE MANAGEMENT STRATEGY

Introduction

Knowledge Management relates to the methods and software tools used to identify and build knowledge with particular focus in organizing and disseminating knowledge in way that best suits the need of the organisations.

One generally distinguishes tangible knowledge (also called explicit knowledge) of the companies contained in databases or in any paper or electronic documents, tacit knowledge (also called intangible knowledge) composed of knowledge, know-how and skills of all staff (known as the "intangible capital"). The performance of a company depends directly on professional skills, experience and knowledge of strategic individual, but they are rarely shared by all.

Indeed, it is indeed a company's human resources who are the strength, responsiveness and dynamism, or more accurately the work in synergy of these different people (Bellaver 2002). The term collective intelligence, more and more prevalent in the literature, clearly shows that the proper functioning of the company depends heavily on the ability to provide timely information to the right. Furthermore, with the development of information technologies and communication, the reef opposite may be information overload (sometimes called information pollution or even textual harassment), "too much information kills information" The project or strategic management of knowledge therefore is a process to identify, build and enhance the intellectual capital of the company by involving all staff (Shaw 2003). This report outlines why a knowledge management strategy is important, what steps could be proposed to take in developing an effective KM strategy and the Critical Success Factors and potential barriers to be taken into consideration in order to ensure that the strategy will be implemented successfully.

Knowledge Management Phases

The project management of knowledge is articulated around five phases, often referred to as a "virtuous circle of knowledge management”.

The identification of knowledge

Knowledge preservation

The use of knowledge

The creation and knowledge sharing

The updating of knowledge

Like any business project, a project of Knowledge Management is directed from the strategy set by senior management (to launch new products, quality service, organizing the mobility of human resources. This reflection leads to determine the activities and persons involved (transverse processes, functions or business units) and therefore to define a perimeter of entry for knowledge management.

The first phase i.e. “funding”, focuses on enumeration and organization of information in the field of project knowledge. It aims to build knowledge through the development of a modern information system, i.e. making extensive use of new technologies in networking.

The second phase of share based on "human capital" (Bellaver 2002). Indeed, the organization's performance is equivalent to men's ability to acquire and use knowledge using information technology. This exchange is amplified exponentially through shared between individuals

Capitalization phase: Identification Definition of knowledge and expertise that the company wants to promote

Capitalization phase step: collection It involves the definition of sources of knowledge - the “what” and “who” actors and means of collection (when, where, how).Then the organization of the collection can be done in 3 modes: centralized, decentralized or intermediary. In centralised, a single actor or group of actors ...