IT FOR THE NEXT FIVE YEARS

IT for the Next Five Years

Table of Contents

Introduction3

Task 1 (a): Methods of Enquiry3

(i) Analytic-Deductive Enquiry3

(ii)Inductive-Consensual Enquiry4

(iii) Systems Thinking5

Task 1(b): Developing the Plan for Task 2 and 36

Justifying Choice and Identifying Strengths and Weaknesses of Approach8

Weaknesses Internal Environment Analysis8

Change in the banking sector10

External forces10

Internal forces12

Delivery strategies14

Strengths Citibank' IS Strategy15

Task 2: Banking Sector and Broadband Internet18

Online Banking18

Setting Up an Information System in a Bank Using Methods of Enquiry23

Goals and Objectives of the Firm's Business Plan24

Current Management Strategy Used to Achieve Business Objectives25

Task 3: Consequence Analysis Technique for Information Systems27

3(a)Consequence Analysis27

Technical Negative Impact31

Non-Technical Negative Impact31

Task 3 (b): Ethical Issues32

Data Accessibility32

Failure Consequences34

Professional Code Of Conduct36

Task 3(c) Brief Conclusion for Main IS Planning Issues for Citibank36

Conclusion39

References41

IT for the Next Five Years

Introduction

This paper highlights the theory behind the thinking that will be shaped by the use of Information Technology in various business sectors within the next five years. This paper is divided in to three tasks.

Task 1 (a): Methods of Enquiry

(i) Analytic-Deductive Enquiry

In this method, the problem definition is accepted to be correct and is not questioned. (Study Campus 2007). Based on the problem definition, a theory is proposed as the solution to the defined problem in the initial stage. The problem is then broken down into various components, data is gathered which is then analyzed and a single conclusion drawn. This conclusion is compared to the initial theory at which point the initial theory is either accepted or rejected. A solution is then reached and implemented and if need be, the theory is modified based on the findings and the cycle repeated. These views are supported by (Ikocaog, 2006).

As a theory is proposed before the research is conducted, it provides the problem solver with a chance to exercise their ability to draw conclusions from a scenario using their personal judgment and experience providing a platform to practice and trust their perception which in some cases will prove useful especially if their proposed theory corresponds with the final conclusion. This will create trust from others and promote self confidence which will prove useful in circumstances where a decision has to be made quickly due to time constraints or other limitations.

As this method only arrives at one solution, it is less thorough in that certain problems may need more than one solution to be completely solved and the process may need to be repeated a few times to solve all problems present which is time consuming. On the same point, the method does not therefore provide the individuals involved with freedom to explore widely as they have to ensure that all their work results in a single solution that matches the initial theory as much as possible.

(ii)Inductive-Consensual Enquiry

In this approach, theories and hypotheses are fruits of the inquiry as opposed to Analytic-Deductive. The process begins with observations of the problem area during which data is collected. This data is then analyzed and patterns of the problem area drawn leading to a theory or conclusion resulting in a ...