HUMAN RESOURCES ROLE IN THE HOSPITALITY INDUSTRY

Human Resources Role in the Hospitality Industry

Human Resources Role in the Hospitality Industry

Chapter 1: Introduction

There are two foremost problems of delineation which one faces in surveying study on the administration of human assets in the hospitality industry. The first is to define research into the administration of human resources. The second is to characterise the boundaries of hospitality research.

Aim and Objective

For the purposes of this research paper, we will define managing human resources broadly to incorporate all research which looks at issues about work, employment, the organization of work and human resource practices within hospitality organizations.

We are looking, thus, at research which has its base in a number of different literatures; one of the interesting facets of work in this locality is the number of different theoretical perspectives and empirical methods that can be applied. workers and work associations can be researched using a phenomenological viewpoint (Van Maanen, 1991) or a positivist viewpoint (Ingram and Inman, 1996); utilising qualitative methodologies (Gabriel, 1988; Sosteric, 1996) or quantitative methodologies (Worsfold, 1989); focusing on nationwide or internationwide labour markets (Baum, 1995), the organizational level (Hales and Tamangani, 1996) or the one-by-one or little group (Mars and Nicod, 1984). The reason of the study may be to improve management perform (Nebel, 1991), to supply a critique of administration perform (Leidner, 1993) or simply to supply insights into how organizations and commerce work (Wood, 1994). On the one hand, these varied advances can supply a stimulating variety of insights. On the other, it can be tough to construct on study when there is no usually distributed viewpoint or framework.

Chapter 2: Literature review

Hotels represent a particularly labour-intensive customer service industry where people are largely the essence of the hotels' day to day operation. The hotel industry world-wide, as well as in UK, has its own distinctive HRM challenges. According to Duncan's (2005) research, there are eight main concerns in the global hospitality industry, relating to employment issues, taxation levels and environmental issues.

Employment issues include increases in minimum wages, increasing flexibility of working hours, and increasing reliance on overseas workers. The taxation issue is the perception that high rates of Value Added Tax (VAT) on hospitality will discriminate against tourism. The major environmental issues are bans on smoking in public places and compliance with the Disability Discrimination Act. Licensing and gaming licences causes particular difficulties for hotels specialising in family holidays and in resort locations because under-18s are restricted in the bar areas of licensed premises. The classification of hotels is also being debated in reviews of what is fair and appropriate for the global industry. Issues of food are to do with health and safety, healthy living, and the use of genetically modified foods. And the issue of music copyright concerns the proposed fee on background music being played in the public spaces of hospitality establishments.

Of these, Duncan suggested that employment and taxation issues seem to be the most important across the ...