CUSTOMER SERVICE POLICY

Customer Service Policy of Barworks Ltd. London, UK

Executive Summary

The study is based on customer service policy of a restaurant that is Electricity Showrooms, which is a part of Barworks Ltd. London, UK. The study mainly focuses on the services offered at Electricity Showrooms, thus, customers can be served in a better way. It is indicated that Electricity Showrooms works on key factors that help it satisfying the customers, which include knowledge about the customers, flexibility, making the things right as required by the customers, maintaining quality at the restaurant, giving attention to the customers and providing differentiated products that help Electricity Showrooms in increasing their Sales Value. For that reason, it is important to note that value for the customers is considered as the key priority at Electricity Showrooms.

Executive Summary2

Introduction4

Key Aspects of Customer Service Policy at Barworks Ltd. London4

Affability5

Knowledge5

Flexibility5

Making it Right6

Maintaining Quality at the Restaurant6

Attention8

Differentiation Helps to Increase Sales Value8

Value for the Customers9

Conclusion10

Recommendations10

Introduction

The study relates to customer service policy of Barworks Ltd. London, UK, which aims to know the services offered or provided to the customers so that they can be served in a better way; moreover, in particular this study help in improving the customer services of its restaurant named “Electricity Showrooms”. Electricity Showrooms have to meet the needs of customers in a way that good service is provided to them and for that, restaurant need to monitor it and know it and deliver the service in an effective way. Through direct monitoring, Barworks Ltd. from London, UK may have better sense of customer expectations and their level of knowledge so that customer can be satisfied with good service.

Key Aspects of Customer Service Policy at Barworks Ltd. London

Barworks Ltd. London, UK is aware of the fact that a tasty and healthy food is an integral part, which is why the restaurant invites customer to its all-day restaurant Electricity Showrooms. Restaurant's chefs use their best endeavours to satisfy the most discriminating palate. Electricity Showrooms' menu offers cuisine of various countries, for lovers of all sorts of meats, vegetarian dishes and vegetarian options. The restaurant also offers a salad buffet and customers can compose their own meal. Thus, in this way, customers enjoy a delicious cup of coffee, serving home-made cakes and vitamins, all served in a variety of fruits and fresh juices.

Electricity Showrooms employ a variety of staff, including receptionists, wait staff, waiters, professional food preparation and boxes. To provide a high level of customer service quality to the customers, all these roles must work together in a seamless delivery of service. This can be done when business owners and managers of Electricity Showrooms listened to customer feedback and improve services accordingly, often through the implementation of personnel training.

Affability

Above all, staff of Electricity Showrooms should be friendly and patient with customers. This may mean going on the special several times, taking the drink orders, and making sure that customers are comfortable and enjoying their visit. Electricity Showrooms employees develop a good personal relationship with the customers and give them ...