CRM Implementation

CRM Implementation

Case Scenario

AirWays Global is a company that is facing troubles sinces the 9/11 incident. Although a lot of time has passed since the incident, the company is facing issues in providing proper service to the customers and also in retaining customers. This is due to the inability of the company to implement a proper customer service system in place. It is essential for the company that proper systems of customer service are implemented and are used by the company for ensuring that the right steps are taken and how they will help the company in knowing more about the ...