CRISIS MANAGEMENT

Crisis Management

Table of Contents

Overview and Significance of the Crises2

Important Contents and Risk factors of the Event4

Comparison of This Crises with the From Last Year Flight Attendant Crises6

Causes of Flight Attendant That Went Crazy on the American Airlines Plane7

Flight Attendant Bipolar Disorder7

Inadequate Risk and Crises Management Plan9

Implementation of Crises Management Plan at JetBlue10

Risk Management Strategies11

Risk Avoidance11

Risk Reduction12

Risk Reduction12

Risk Shifting12

Risk Acceptance12

References14

Crisis Management

Overview and Significance of the Crises

A plane of low-cost carrier JetBlue had to make an emergency landing in Texas on MARCH 9, 2012 after his captain was shouting that he had put bombs aboard Al Qaeda. The pilot was ejected from the cockpit by his colleagues and immobilized with the help of the passengers. The flight had taken off in the morning at JFK airport in New York to Las Vegas, hosting a convention of security to attending some of the 135 passengers. According to several witnesses, in flight, the pilot, not identified by the company, was expelled by the copilot of the cockpit. According to passengers, the captain went into the bathroom and came out screaming about Al Qaeda, Iraq, terrorism and bombs. "We crashed. Say your prayers," the pilot said as he ran from one side to another plane. Several passengers described the captain's behavior as a "fit of madness."

An aircraft of the airline JetBlue, which covered the route from New York to Las Vegas, made ??an emergency landing at an airport in Texas after his pilot "felt bad". The flight was proceeding normally when suddenly the pilot left the cockpit and started screaming at passengers there was a bomb on board and required the crew to reduce the height, change course and give him a code. "Iraq, Al Qaeda! Passengers, pray here is a bomb! However, passengers panicked and managed to control it and submit it to not return to the cabin. Fortunately, one of the passengers was a licensed pilot and crew helped to land the plane safely (JetBlue, 2012).

The panicked driver who was 12 years of experience and immediately after landing was taken to hospital. The Company Jet Blue Airlines confirmed the incident and acknowledged that his employee had "health problems" but did not specify which ones.

The pilot hit several times the cabin door to try again at the controls because he said the crew had changed the security code to prevent access, according to the testimony of several travelers. A flight attendant asked passengers helped to restrain the captain. And they did a dozen people, including a former New York cop. Passengers had to go through a fierce fight with the captain, a man described as tall and strong. He was handcuffed with strips of cloth and belts after several attempts. Meanwhile, travelers took photos and made videos that are posted on YouTube. A pilot who traveled between the passage offered to help the passenger and the two landed the plane in Amarillo (Texas). The FBI arrested the captain, but JetBlue said in a statement that the pilot had to be hospitalized and suffered a ...