COURSE WORK

Course Work: Assignment 2



Table of Contents

1. Introduction3

1.1. Purpose of document3

1.2. Scope3

2. Installation3

2.1. Deployment plan3

2.2. Data migration4

2.3. Training6

The training policy of the company6

Collecting and analyzing training needs6

Develop Training Plan7

Training objectives and nature of the action7

2.4. Documentation8

2.5. Business change issues9

Undefined Goals and Objectives9

Financial and Environmental9

Lack of Resources and Bad Resource Allocation9

Structural10

Insufficient Communication10

Lack of or Bad Leadership10

Lack of Preparation for New Roles10

2.6. Installation schedule10

Functions of Domino servers12

Gantt chart For the Installation Process13

3. Support13

3.1. Support needs13

3.2. The ISST Help Desk13

3.3. Issue tracking and Escalation14

Escalation Steps15

Initiate an Escalation Request15

Communicate directly with responsible Drain-O-Mite UK ltd staff.16

Contact the DRAIN-O-MITE UK ltd Operations Manager.16

Contact the Drain-O-Mite UK ltd General Manager.16

3.4. Support service levels17

3.5. Benefits of the support service17

4. Project failure18

References19

Course Work: Assignment 2

1. Introduction

1.1. Purpose of document

The purpose of this paper is to provide Final Installation and Support Plan for the deployment of DOMINO project. My role as a DOMINO project manager, I am responsible for planning the installation and support of the Domino system for Drain-O-Mite UK Ltd.

1.2. Scope

In this paper we will be discussing three parts that are installation, support and project failure. Other phases are discussed with in these heads.

2. Installation

2.1. Deployment plan

As with the implementation of Domino servers on other platforms, the process of setting up a Domino for AS/400 server consists of two main phases:

Installation of the Domino software

The initial setup (configuration) of the Domino server

For the installation of the Domino software on AS/400 you need to use the Load and Run command (Zhao & Sapatnekar, 1998: 14). This command calls a program on the Lotus CD-ROM that prompts the user to select the options and components to be installed. After the user has selected which options to install, this command performs a Restore Licensed Program command which is invisible to the user, and includes copying the code from the CD-ROM onto the server's disk storage, decompressing it and creating a certain storage infrastructure (subdirectories, libraries, or other objects depending on the operating system). For the second phase, Domino server configuration, you have two options.

Use the AS/400 interface (often called the “green screen method”), executing Configure Domino Server command.

Use the Operations Navigator from a Notes client workstation. You set up the Domino server by entering data into a Notes setup database. The Operations Navigator provides a graphical user interface which allows you to manage and administer an AS/400 system graphically.

This application will be very beneficial for Drain-O-Mite UK Ltd by providing them a linkage between all the retail outlets and the services they are providing to their customers. Their customer's database will be maintained in this system that will help them to easily manage their supply chain and Customer support by the implementation of this system (Yee & Sechen, 1997: 109).

Required Staff and location of deployment of Software

LDC Location

LDC Manager

LDC staff

Retail outlets served

Birmingham

Chris French

2 administrators

1 PC support

5 warehouse staff

2 drivers

17 retail outlets (including 5 using existing EPOS packages)

Average 2.8 full-time staff per store

Derby

Patrick Middleton

2 administrators

1 PC support

8 warehouse staff

3 drivers

23 retail outlets (including 7 using existing EPOS ...