CONFLICTS IN WORKPLACE

Conflicts in the Workplace

Abstract

In this study we try to explore the concept of “conflicts in the workplace” in a holistic context. The main focus of the research is on “the conflicts in the workplace” and the area of the research is the “hospitality industry”. The research enlightens and explores diverse aspects and characteristics of “the conflicts in the workplace” and tries to gauge the effect of the conflicts in the “hospitality industry”. Finally the research describes various factors which are responsible for “conflicts in the workplace” and evaluates “the functions of the human resource manager in the hospitality industry”. In addition the research describes several measures suggested by the human resource professional that can effectively resolve “the conflicts in the workplace”.

Table of Contents

Introduction4

Characteristics of Conflicts in Hospitality Industry5

Interest-based Conflicts5

Structural Conflicts5

Conflict of Values6

Conflicts of Relations6

Conflicts of Information7

Approaches and Styles in Conflict Resolution7

The Functions of Human Resource Manager to Avoid Conflicts of the Hospitality Industry9

Recruitment and Retention of People9

Training Incentives10

Compensation and Rewards11

Performance Evaluation11

Communication and Transparency12

Measuring and Monitoring Performance12

Recognition of the Higher Rate Performances13

Health and Safety14

Conclusion15

References16

Conflicts in the Workplace

Introduction

The purpose of this paper is to enlighten and explore the conflict in workplace. The main focus of the paper is on the hospitality industry and the characteristics of the conflicts in the workplace. This paper also discusses the role of human resource management in offering the remedies for the workplace conflicts in the hospitality industry. In the modern, professional literature is widely used the term "tourism and hospitality industry, and although the hospitality is included in this term as an element, it should be noted that hospitality - it is more capacious and the general concept, since its objective is to meet the needs of not only tourists in the narrow sense, but consumers in general. Tourism and hospitality industry cannot be regarded as a different industry, as tourists - are primarily consumers with diverse needs, including specific, depending on the goals and motives of travel, as well as on a number of points. However, the tourists are first and foremost consumers in general; therefore, tourism and hospitality industry should be viewed as a whole because of the inseparable unity.

Hospitality is one of the fundamental concepts of human civilization, is currently under the influence of technological process has become a powerful industry that employs millions of professionals, creating warmth and comfort for people. Hospitality Industry unites the various professional fields of human activity: tourism, hotel and restaurant business, catering, leisure and entertainment, conferences, seminars and exhibitions, sports, museum, exhibition, sightseeing activities, and vocational education in the field of hospitality. The hospitality industry - a complex, comprehensive scope of professional people, whose efforts are aimed at meeting the diverse needs of customers (guests), both tourists and locals.

Characteristics of Conflicts in Hospitality Industry

Conflict is normal in a dynamic company, where ideas flow. The absence of tension would even rather bad sign. The notion of conflict is key and core of the thought of Psychology Social. Conflict is inherent in the interaction of ...