COMMUNICATION

Communication Problem

Communication Problem

Answer-1

The nature of the problem that is apparent here is language or communication barrier along with the lack of interest that the Health professionals are exhibiting. Communication is said to be the process of transmission of transferring of information or data from a Sender to a receiver. With respect to health care the communication is a factor that is of utmost importance. Healthcare professional need to recognize that communication is essential at work place. It is apparent in the case study that the health professionals are not bothered about the patients comfort (Dalrymple, 2006, pp.23).

The nurses and the doctor should understand that the Bangladeshi patient is in an ambiguous state and ambiguity leads to the development of the fear of the unknown especially if they have to undergo a treatment or a surgery. The Bangladeshi patient need to be told what they are going through and a support system is required especially from the professionals. Their reaffirmation plays an important part since the patients in general have a perception that professionals know best. It is the affirmation of the authority that has the expertise or the nurse that the patient starts to believe. The professionals need to be sure that there is a 2 way communication which can lessen eradicate the fear of the unknown (Davey, 2002, pp.45).

Patient Satisfaction

The cliché jargon of “customer satisfaction” is equally vital and equally applicable in the field of nursing. It is crucial for the nurses and the doctors to empathize and comprehend with the fears, doubts as well as the anxieties that the Bangladeshi patient is undergoing. This understanding would only be possible when there is proper communication. The nurse may be preoccupied with the concerns she already had and can neglects patient's concern. Answering their questions and having a reassuring smile brings a great level of satisfaction in patient. Effective communication of nurse plays a vital part in patient's satisfaction. Attitude of the nurse is the non-verbal communication sometimes. The practitioners should make use of the verbal and nonverbal communication modes. It is not only the spoken words but also the smile or tap on the patient's shoulder that can be a source of support and comfort (Donnelly, 2008, pp.89).

Answer-2

In such situations, it is the problem of the health care professionals and their lack of concern is the communication barrier here. The lack of confidence in the patient's relative is also a barrier or a problem here since the relative is living in England for a longer period of time and will be able to communicate.

The role of effective communication by nurse and the doctors is extremely vital. The nurse should understand the need of the patient and should satisfy them by her words. In this situation the nurse should explain the patients about the intention of the doctor. In this way the ultimate satisfaction of the patient can be gained. If the nurse explains the procedures to the patient in advance, his or her job can become ...