Case Study on Ajax Memorial Hospital

Case Study on Ajax Memorial Hospital

Introduction

Ajax Memorial Hospital was faced with a dilemma. The CEO did not want to bend the rules for the employees of the department of purchasing and general stores. However, the department head was of the opinion that bending the rule of employees having lunch in the empty stockroom was doing no harm to anybody. A conflict had arisen however the CEO did not handle it well which had dire consequences in terms of de-motivation of employees. Leadership, leadership has been the object of study when, in early twentieth century began for the first time to study management. However, only between 1930 and 1950 was the first time undertook the study of leadership on a large scale and systematic basis. These early studies set out to identify the property or the personal characteristics effective leaders. According to the theory of personal leadership, and certain set of common for all personal qualities. Developing this idea, it can be argued that if these qualities can be identified, people could to learn how to raise them yourself, and thus become effective leaders. Some of these learned traits - this level of intelligence and knowledge, impressive appearance, honesty, common sense, initiative, social and economic education and a high degree of confidence in itself. In the case study of Ajax Memorial Hospital, a clear lacking of leadership abilities can be noticed.

Discussion &Analysis

Functions of the Management

Planning

Developing a systematic process for the purpose of attaining organizational goals is termed as planning. It is the first stage of the management process. Leaders have the capability to start the change process through planning rather than reacting to change. McNamara (2007) expresses that more important than the plan document is the actual planning process.

The CEO at Ajax Memorial Hospital was aware that the employees were bypassing an organizational rule and it was being done repeatedly. However, instead of planning a line of action that would lead to a permanent solution of this problem, the CEO called the department head to the office and vented out his grievances. Instead of having any positive repercussions, the action however did not result in the formation of a solution. It led on to become a basis of conflict.

Organizing

“Organizing brings together the nonhuman resources needed to achieve the project's objectives. To organize is to manage...It begins with the need to define requirements" (Richman, 2006). In order to get corporate jobs done, the manager should organize human resources via empowerment, delegation, team work training, leadership, system creation and other key business aspects.

The CEO at Ajax Memorial Hospital could have delegated the responsibility of solving the matter to the department head of the purchasing and general stores department. The CEO approached the matter of employees having lunch in the stockroom in a manner which was not conducive to a healthy solution.

Controlling

The controlling function involves directing and driving the company or business functioning to the optimum levels. The focus of the controlling function is concentrating on ...