Organizational performance effectiveness is the accomplishment of missions or the achievement of objectives. Whatever its mission, the effectiveness of an organization requires that it efficiently identify, assess, solve, and cope with events or problems that arise within the operational environments. These are the classical functions of all organizations, and performance of them has always been critical for organizational success. It is clear now that functional proficiency and the integration of management and control systems play important roles in the performance of all organizations. (Reddy, 1979 324)
To be effective in turbulent and complex conditions, every organization must possess capabilities to: Search out, identify, and interpret the properties of operational situations as they develop, solve problems as they occur within the context of rapidly changing situational demands, generate flexible decisions relevant to changing situations and cope with shifting situational demands with precise appropriateness. It is apparent that the above capabilities require a highly responsive and adaptive system of decision and action. In such a system, the complex interplay between individuals, positions, and organization levels is a critical element in flexibility and responsiveness and, therefore, in organizational effectiveness. Control and guidance and management of each of these performances are an essential function to ensure improved organisational performance. (Nonaka, 1991 104)
In order achieve an effective organizational performance, it is important to consider the management of all performances within a certain industry. It is noted that, performance has become a business buzz word. Organisations use many different approaches in the quest for a high- performance workplace. Organizational management entails practices used to guarantee that internal functions achieve their respective goals. In the management context, there emerge to important managements systems that include performance management. Part of it is the measurement of performance of organisation using tools and instrument such as the balance scorecard systems. Primarily, the main goal of this paper is to analyse the balance scorecard approach of an organisation and the application of a new system to improve their performance measurement approach (Nonaka, 1991 101)
Management Style
The case that will be considered in this report is the retailer industry in Hong Kong, specifically the Zara. The company is noted to be the flagship chain store which is owned by Spanish tycoon Amancio Ortega, who also owns some brands like Pull and Bear, Bersha, Massimo Dutti and Stradivarius. The company is regarded as one of the mode retailer industry which has enabled to expand and compete with quality brands as well as affordable process. Zara has resisted the business-wide trend of transferring production to low-cost nations. The company has established a policy which is the zero advertising and they preferred to invest percentage revenues in opening new retail outlets instead. The company has been regarded by others as the most creative, innovative and devastating retailer industry in the world. The company is a vertically-integrated enterprise; they design, produce and distribute their products which make them unique from other retail ...