BUSINESS MANAGEMENT

Role of Human Resource Management and Leadership



Introduction3

Job Description of a Sales Officer4

PERSON SPECIFICATION5

Legal Considerations6

Selection Procedure7

Leadership Skills8

Integrity9

Vision9

Communication9

Persuasion9

Decision Making10

Differences between Leadership and Management10

Leadership Styles11

Employee Motivation12

Teamwork13

Conflict Resolution14

Team Effectiveness14

Professional Development15

Work Plan for development needs of individuals16

References17

Role of Human Resource Management and Leadership

Introduction

The Human Resource Department of any organization plays a huge role not only in the recruitment of employees but also in the employee retention. Appropriate retention procedures are highly significant in the context of recruiting employees in a globalized location like United Kingdom (Bigdeli, Pour, & Mobini, 2013). Without a proper human resource department, organizations would be incapable of performing their recruiting needs. Employee retention has increased in phenomenon with the rising cases of employees getting fired (Beechler, & Taylor, 2013).

Job Description of a Sales Officer

Sales officers are held in high esteem by organizations since they are responsible for generating revenues for the organization on terms of increased sales. A sales officer directs all his energies towards selling products or services of an organization. The goal of a sales officer is to close the deal with customer as well as pushing a product towards increased sales.

Basic Duties

Sales Officers must have exemplary persuasion skills as they have to convince customers that the product they are buying is of highest value. Sales officers conduct an extensive analysis of the product and make the customers aware about the product features in great detail. They exhibit great presentation skills and exhibit how the product works in reality.

Skills

Sales officers must be characterized by a pleasant personality with a high degree of confidence, energy and willing to take risks on a regular basis. The interpersonal skills of sales officers are of increased importance since their interpersonal skills would shape the consumer's decision. In addition, the interpersonal skills greatly influence the customers. Sales officers face rejection on a variety of instances and thus must have a big heart. They should not only be thoroughly professional in their verbal and written communication but also they should be having required expertise in exhibiting efficient customer service.

Sales Officer

PERSON SPECIFICATION

Physical Characteristics

Essential

Must be able to travel between facilities and visit all facility areas

Desirable

N/A

Attainments

Essential

GCSE grade C in Maths and English

Desirable

Sales Management qualification with sales content

Customer Services qualification

Special Aptitudes / Knowledge

Essential

Experience in Sales/ Customer Services environment in the context of a fast moving consumer goods organization.

Experience in using Microsoft Office tools

Exemplary verbal reasoning, numeracy and literacy skills

Sales, Customer Service and Promotions experience ideally within a leisure environment

Desirable

Experience of preparing / implementing promotional plans

Experience of multi facility area / site management

Experience of managing revenue budgets

Interests

Desirable

Keeping up to date with trends and developments within the leisure industry / leisure marketing

Disposition

Essential

Outgoing friendly personality

Self starter

Accepts and seeks responsibility

Capable of performing well under pressure

Ability and will to use initiative

Team player



Legal Considerations

Many foreign companies look to diversify their operations in United Kingdom and thus for a successful incorporation in UK, we would have to study the different laws governing businesses in ...