Business Communication

Business Communication

Business Communication

Introduction

Communication serves four major functions within a group or organization, control, motivation, emotional expression and information. In addition, the process of communication is used in daily life. Whether a person is communicating with his family, friends, or a stranger effective communication is necessary. Because, communication is a process through which a person transfers his message to another person. Now the process of communication is effective when the message sent by the sender is received and properly understood by the receiver (Rogers, Allbritton, 1995). Otherwise, it would be ineffective communication. Communication acts to control individual behavior in various ways. The organization has guidelines hierarchies of authority and forms to which employees should be addressed.

For example, when asked subordinates to communicate first with your manager any irregularities related to work, in order to follow the job description or to comply with company policies, communication serves as a function control (Rogers, Allbritton, 1995). There are two main forms of communication formal and informal communication. The type of business communication that is used in daily life is called informal communication because it lacks formal procedure. But informal communication also controls the behavior. When the working groups annoy or harass some members produce more than others (and make the rest of the group look bad), informally they communicate and control their behavior.

Discussion and Analysis

Channels of Communication

There are two main channels of communication that were observed by me at my workplace; internal communication channel and external communication channel

Internal Communication Channel

Internal communication is more than newsletters and email. There is wide range of sources through which the process of internal communication is carried out within the workplace.

Personal communication channels

Oral Briefing

Conversations office

Consultation work

Appraisals

Interviews coaching and counseling

Brainstorming / discussion meetings

Discussions intake / exit and progression

Staff Meetings

Speeches

Discussion Forum

Written communication channels

Written briefing

Checklist

Agenda

Fact Sheets

Circular

Newsletter / internal newsletter

Annual Report

Communication panel

Suggestion Box

Electronic Communication Channels

Email

Intranet

Help desk

Blog

Website

Call for information

Corporate Film

External Communication

External communication is more than just a website or advertisements. There is a wide range of sources through which organizations conduct their process of external communication.

Personal communication channels

Panel Discussion / Round table

Open House Conversation

Conference

Salon

Information Desk / Home

Courses

Written communication channels

Letter

Commercial

Agenda

Greeting card

Banner

Addressed advertising mail

Leaflet / brochure

Newsletter

Billboard

Displays

Annual Report (social or financial)

Press Releases

Sponsorship

Digital Communication channels

Email

E-zine (e-mail periodic information)

Video conference

Voice conference

Help desk

Website

Extranet

Roles of Listening, Speaking and Interpersonal Communication

There are several roles of listening, speaking and interpersonal communication internally and externally in the workplace. Nevertheless, all these words represent a process to carry on an effective communication procedure. It is said that for constructing an effective and influential message there is the strong need for the information. For example, if a person is working in a call centre (a source selected by organizations nowadays to carry out their external communication process); it is the responsibility of the agent to satisfy customer in each and every issue (Forman, Markus, 2005). Whether the customer is asking for information or he has called in for troubleshooting the agent will be able to respond to the customer effectively if he listens properly to the question of the customer, otherwise, there would be ineffective ...