BUSINESS CASE

A Business Case for Service Improvement

Executive Summary

The report has proposed a business case for service improvement in NHS. A target investment is set in a best suitable manner that provides 10% improvement in the current health services to people with long run health conditions. In the lead of this object, the report has investigated various possible options to propose a solution for service improvement. Rigorous market, organizational and environmental analysis was conducted to critically assess the associated risk and benefit of each selected options. In the light of comprehensive option and benefit analysis, the report has made a feasible recommendation to achieve the desired objective. In addition to this, the report has provided information regarding project management, project plan and evaluation criterion to monitor and suggest consistent quality improvements.

Key Words: Business case, service improvement, NHS, people with long run health conditions, solution, associated risk, option and benefit analysis, feasible recommendation, project management, project plan, evaluation criterion, quality improvements

Executive Summaryi

Project Title1

Project Objective1

Background Information1

Current Organizational Needs1

Background Information2

Stakeholder Analysis2

Market Analysis3

Market Size4

SWOT of Current Provision6

SWOT Analysis6

PEST Analysis6

SMART Expected Benefits7

Appropriate Option and Option Appraisal7

Potential Approaches to Deliver Benefits7

Option Assessment Criteria8

Decision Making Authority8

Options and Benefit Analysis9

Financial Appraisal9

Capital Costs10

Revenue Costs10

Cost/Benefit and Benefit/Cost Analysis10

Recommended Option11

Possible Consequences12

Quality Improvements12

Impact on Other Organizational Areas12

Project Management Arrangements13

Detailed Project Plan13

Evaluation Section14

Recommendation15

References16

Appendix18

Appendix A - Tables18

Appendix B - Figures21

A Business Case for Service Improvement

Project Title

The project aims to make a feasible investment in the recent NHS plan for improvement. The objective is to achieve 10% business efficiencies and improvements in the current health care facilities to provide better care to people with long term health conditions. It will provide health benefits to the targeted audience while allowing NHS to enhance the horizon of easy and accessible services across the country. The report conducts cost benefit analysis between possible benefits and requirements of project in order to choose one feasible solution to suggest improvement in current health care services.

Project Objective

Following are the objective of business case project for service improvement:

To improve health care facilities by 10% in order to address health service needs of patients with long run health conditions

To ascertain recent and potential service needs if patients with long run health conditions

To assess current availability of resources to provide service improvement

To determine possible options and associated benefits via cost benefit analysis

Background Information

Current Organizational Needs

Analysis of NHS values and principles shows that concept of NHS services came out of easily accessible and affordable quality care for every citizen of the country, irrespective of his or her social status (NHS Choices, 2013, p. n.d.). The proposed services satisfies one of the key NHS principles that commit comprehensive health services to be made available to every citizen regardless of sexual orientation, age, ethnicity, gender reassignment and race. Over the past sixty years, NHS policies have been emphasizing on ways to ensure quality health services for the UK people. The proposed objective comes under the top priorities set by NHS at strategic level due to estimated increase in the population of people with long run disabilities in the ...