BUSINESS

Introduction to Business and Management



Introduction to Business and Management

Part 1

Summary & Key Points of Mullins Chapter 1

The organisations play a major role in our lives and especially when it comes to the growth of the business on a larger scale. This chapter tell us the importance to understand how the organisation's function and the persistent influence they have on the people's behaviour. Organisational behaviour is all about the study on the people's behaviour within the organisation. The behaviour of the people with an organisation also depends upon the organisation's environment. The behaviour of the people can however, be understood based on three major disciplines that are psychology, sociology and anthropology.

Organisations are known to be complicated social systems. There are various approaches to study and organisation, one of them is to view it in terms of contrasting images. To estimate the success and efficiency of an organisation is not a simple task, but an important element that achieves productivity for an organisation through managing people effectively. People vary in terms of their manner and involvement extent they have for work (Mullins, 2010, pp. 03 - 36). Different situations have an impact on the employee's direction towards work and ethics. A major concern for the individuals today is keeping a balance in work and personal commitments.

It is because of the management that the effort of the people of the organisation are coordinated, directed and guided towards achieving the goals and objectives of an organisation. It is said that major attention should be towards improving the relation of people and organisation. This has an aspect which is the psychological aspect. This is a mutual expectation that arise from the individual and organisation relation. This expectation from both the sides has an important impact on employment relation and behaviour towards work. There are two vital observations on human behaviour nature that are Peter Principle and Parkinson's Law.

A major challenge faced by managers today arises from an increasingly global business environment. This has highlighted the requirement of a cross cultural approach for the study of organisational behaviour and managing people. National culture is another important thing that mangers need to understand (Mullins, 2010, pp. 03 - 36). Culture has major consequences for the effective management of employees and studying and understanding the behaviour of work place.

Case Study (Virgin Atlantic & Ryanair)

This case is about two organisations that have many similarities along with a number of differences. Both belong to the UK passenger air transport business having same technology and system but the management style and its impact on the way employees work in these organisations has created a totally different organisational culture. This difference in their culture is obvious from the process of recruiting employees. Both the firms have totally different hiring process. Virgin conducts a group interview and the process is lengthy. Ryanair has a simpler one which consists of 11 one liner questions. Even the benefits they offer are very different which makes both the companies distinctive from one another due to ...