An Investigation into Employee Satisfaction and Performance: A Case Study of MacDonald

By

ACKNOWLEDGEMENTS

My thanks go out to all who have helped me complete this study and with whom this project may have not been possible. In particular, my gratitude goes out to friends, facilitator and family for extensive and helpful comments on early drafts. I am also deeply indebted to the authors who have shared my interest and preceded me. Their works provided me with a host of information to learn from and build upon, also served as examples to emulate.

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DECLARATION

I, (Your name), would like to declare that all contents included in this thesis/dissertation stand for my individual work without any aid, & this thesis/dissertation has not been submitted for any examination at academic as well as professional level previously. It is also representing my very own views & not essentially which are associated with university.

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TABLE OF CONTENTS

ACKNOWLEDGEMENTSii

DECLARATIONiii

CHAPTER 1: INTRODUCTION1

Background1

Company information1

Rationale1

Objectives of the study2

Research questions3

CHAPTER 2: LITERATURE REVIEW4

Part time employee4

Job Satisfaction5

Job involvement6

Job Motivation7

Job Motivation and Job Performance7

Job Satisfaction8

Job Satisfaction and Job Performance10

High Performance10

Intention to Quit12

CHAPTER 3: METHODOLOGY14

Research Design14

Justification for the research14

Research Process15

Instrument16

Data Collection Method16

Reliability16

Validity17

Informed Consent18

Confidentiality18

REFERENCES19

APPENDICES27

Questionnaire27

CHAPTER 1: INTRODUCTION

Background

Reasons employees remain on a job are varied. However, a clear distinction should be made between reasons effective and ineffective employees remain. Retention of an ineffective employee may cost far more than the loss of an effective one. Kacmar (2009) stated that managers must stop the ritual of determining the reason employees leave and start investigating reasons they remain in a job.

Company information

This study is laying its focus on an outlet of the McDonald's Corporation, based in Marble Arch, London, UK. The McDonald's corporation has established its restaurants in 119 countries around the globe and the daily customer gauge is estimated to be 58 million customers each day. In England and Wales, the McDonald's corporation is registered as the McDonald's Restaurants Limited, under the company number 1002769, and the registered office of the McDonald's Restaurants Limited is based at 11-59 High Road, East Finchley, London N2 8AW. The outlet under research is the outlet based 2-4 Marble Arch, Marylebone London, W1H 7EJ. This outlet administers dining-in, and takeaway synchronization.

Rationale

Organizations need to identify the driving forces behind employee departures. One way to obtain this information is by conducting exit interviews with departing employees. In addition, organizations can survey employees who have been with the organization for a few years and identify what the driving forces behind their remaining with the organization. Once the driving forces have been identified, the organization can develop a retention plan or program to improve overall employee satisfaction. Some human resource strategies that are available to organizations are pay and benefits, training and development, rewards and recognition, and recruitment and selection (Judge 2008, 25).

McLane (2002) suggested that once employees reach a level of material comfort, they then focus on their daily duties, growth opportunities, social climate, and environment. Because volunteers do not receive monetary benefits, organizations need to identify what initially attracts individuals to join an organization as ...