ADMINISTRATION AND MANAGEMENT

Contemporary Issues in Administration and Management



Contemporary Issues in Administration and Management

Introduction

Establishing and managing quality standards play an essential part in the success of an organization. The quality is a value of relationship between the service and client. The quality can still be defined as the proper relationship of service and the expectations of the user. The quality management seems essential thus, the work is specified, is diversifying and that, the process of supply and demand is complicated in a company. It becomes very important at this time to create a system allowing the organization to know the needs of its customers to satisfy in the best manner and thus provide improved product (Simons, 2001, 65).

The management of any aspect of a hotel can be hard works, especially chains of hotels, so there are several ways to make sure everything runs smoothly. However, learning to effectively govern the way the staff of a hotel chain or hotel interacts and behaves is essential for improving the efficiency of any tourist residence. Among the key points to remember, precisely, is the desire to know the staff and skills and customer satisfaction. It is important as part of effective management of the hotel management to recognize that the staff of a hotel has strengths and weaknesses to fully achieve customer satisfaction (Phillips, 1999, 233).

Part A

In this part of the paper, we will be covering ways for providing effective administration service in order to achieve the objective of Accent Hotel Group. The existence of a hotel depends on its customers. Meet their needs should be your primary purpose. This could be done only if you put quality in everything they do. A major problem in the hotel industry today is how to direct the amount of distributed activities, which collectively constitute the quality function (Hinkin 2000, 14). The Quality is the complex set of activities through which it reaches a fitness for use, regardless of where these activities take place, and that is achieved through a system of quality management.

The hotels have been forced to develop and manage the quality supported by continuous improvement and customer centric. For this, each hotel management system selects the most appropriate to their characteristics and objectives, based on the wide variety of standards and tools, forms and models, codes that we transfer that feeling and philosophy of quality, concrete actions apply. The use of tools of total quality management, gives us the real possibility of increasing the efficiency and effectiveness, reduce costs and higher customer satisfaction, employees, other organizations and society in general, achieving competitive advantage and adding value, all aimed at improving the performance of organizations thus achieving high results and dividends (Schneider, 2005, 423). Director of Administration and Corporate Services can provide the following services get satisfied customers and achieve the objective of Accent Hotel Group.

Suggestion

There are four categories in which customers complaints can be divided attitudinal, mechanical, usual, and Service Related.

Measures

Most complaints of the guests are related with the hotel ...