A Study on the Satisfactory Level of the Employees in Tornadee Care Home, Aberdeen

By

ACKNOWLEDGEMENT

I would like to take this chance for thanking my research facilitator, friends & family for support they provided & their belief in me as well as guidance they provided without that I would have never been able to do this research.



DECLARATION

I, (Your name), would like to declare that all contents included in this dissertation stand for my individual work without any aid, and this dissertation has not been submitted for any examination at academic as well as professional level, previously. It is also representing my very own views and not essentially those that are associated with the university.

Signed __________________ Date _________________

TABLE OF CONTENTS

ACKNOWLEDGEMENTII

DECLARATIONIII

CHAPTER 1: INTRODUCTION1

1.1 Inquiry Overview1

1.2 Introduction2

1.3 Background of the Study2

1.4 Significance of the Study3

1.5 Conceptual and Theoretical Framework4

1.6 Problem Statement4

1.7 Research Aims and Objectives5

1.8 Research Questions5

1.9 Scope and Delimitations6

1.10 Summary6

CHAPTER 2: LITERATURE REVIEW7

2.1 Introduction7

2.2 Overview of Tor-Na-Dee Care Home7

2.2.1 Areas for Relaxation8

2.2.2 Activities8

2.2.3 Food and Drink9

2.3 Critical Literature Review10

2.4 Concept of Job Satisfaction11

2.5 Importance of Job Satisfaction13

2.6 Job Satisfaction15

2.6.1 Determinants of Job Satisfaction16

2.7 Consequences of Job Dissatisfaction18

2.8 Role of Motivation in Employee Satisfaction18

2.9 Important Theories of Job Satisfaction19

2.10 Job involvement19

2.11 Intention to Quit20

2.12 Employee Empowerment21

2.13 Working Condition and Job Satisfaction24

2.14 A Need for Further Evidence25

2.15 Summary26

CHAPTER 3: METHODOLOGY27

3.1 Introduction27

3.2 Research Philosophy27

3.3 Onion Research Model29

3.4Research Approach30

3.4.1 Descriptive research30

3.4.2 Qualitative research31

3.4.3 Casual comparative research31

3.4.4 Experimental research31

3.4.5 Co-relational research32

3.5 Data Collection Method33

3.6 Research Design34

3.7 Research Strategy35

3.7.1 Historical research36

3.7.2 Interpretive research36

3.7.3 Co-relational research36

3.7.4 Experimental research37

3.7.5 Simulation research37

3.8 Steps in Mixed Methodology37

3.9 Strength and Weakness of the Mixed Research38

3.9.1Strengths38

3.9.2 Weaknesses38

3.10 Research Techniques and Procedures39

3.11 Sampling39

3.12 Types of sampling39

3.12.1 The random sampling40

3.12.2 The convenient sampling40

3.12.3 The judgmental sampling40

3.12.4 Purposive sampling40

3.13 Sampling strategies41

3.14 Literature Search41

3.15 Data analysis41

3.16 Reliability43

3.17 Validity44

3.18 Credibility45

3.19 Ethical Considerations46

3.20 Keywords Used46

3.21 Time Horizon46

3.22 Summary47

CHAPTER 4: FINDINGS AND ANALYSIS48

4.1 Introduction48

4.2 Research Variables48

4.3 Discussion49

4.4 Analysis of the Survey54

4.4.1 Responses about You and Your Job55

4.4.2 Responses about You and Work59

4.4.3 Responses about You and Communication62

4.4.4 Responses about You and Salary, Benefits and Work Condition66

4.4.5 Responses about You and Management69

4.5 Summary73

CHAPTER 5: CONCLUSON AND RECOMMENDATIONS74

5.1 Introduction74

5.2 Conclusion74

5.3 Recommendations77

5.4 Limitations of the Research78

5.5 Summary78

REFERENCES80

APPENDIX91

Appendix (A)91

CHAPTER 1: INTRODUCTION

1.1 Inquiry Overview

The main objective of this research was to study the satisfactory level of the employees in Tornadee care home which is located at Aberdeen. This research has been organized in successive chapters and exposes the overall concept of satisfaction of employees working at Tornadee care homes. Several definitions and concepts regarding satisfaction of employees have been discussed in this study, which provides an over view of the concept on the significance of the employee satisfaction. Initially, this report presents an introduction to the topic and sets out the research questions and objectives, highlighting key background information and explaining the reasons behind the study. Following the introduction, the second chapter review extensive literature on the topic at hand and also on other theories which relate and/or support the overall issue being considered. This section is particularly relevant as it covers the views from authors and experts ...