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Task 1

In considering ideas to start our new HR Daily Advisor service, some at BLR thought it might be interesting to turn the tables on the profession, and come up with a list of such attributes for Human Resources professionals themselves. In no way is this authoritative, but it is the opinion of people, including BLR Founder and Publisher Bob Brady, who've spent decades meeting with HR professionals, supporting their goals and reporting their achievements. (Armstrong, Michael 2006, 65-78)

Ryanair's and attributes of HRM

Human Resources Management Key Skill #1: Organization

Ryanair's Human Resources management requires an orderly approach. Organized files, strong time management skills and personal efficiency are key to the Human Resources function. You're dealing with people's lives and careers here, and when a manager requests a personnel file or a compensation recommendation that lines up with both the organization and the industry, it won't do to say, “Hold on. I'll see if I can find it.” (Armstrong, Michael 2006, 65-78)

Human Resources Management Key Skill #2: Multitasking

On any day, an Ryanair's HR professional will deal with an employee's personal issue one minute, a benefit claim the next and a recruiting strategy for a hard-to-fill job the minute after. Priorities and business needs move fast and change fast, and colleague A who needs something doesn't much care if you're already helping colleague B. You need to be able to handle it all, all at once.

Ryanair's Human Resources Management Key Skill #3: Discretion and Business Ethics

Human Resources professionals are the conscience of the company, as well as the keepers of confidential information. As you serve the needs of top management, you also monitor officers' approaches to employees to ensure proper ethics are observed. You need to be able to push back when they aren't, to keep the firm on the straight and narrow. Not an easy responsibility! Of course, you always handle appropriately, and never divulge to any unauthorized person, confidential information about anyone in the organization. (Armstrong, Michael 2006, 65-78)

Human Resources Management Key Skill #4: Dual Focus

Ryanair's HR professionals need to consider the needs of both employees and management. There are times you must make decisions to protect the individual, and other times when you protect the organization, its culture, and values. These decisions may be misunderstood by some, and you may catch flak because of it, but you know that explaining your choices might compromise confidential information. That's something you would never do.

Human Resources Management Key Skill #5: Employee Trust

Employees expect Human Resources professionals to advocate for their concerns, yet you must also enforce top management's policies. The HR professional who can pull off this delicate balancing act wins trust from all concerned.

Human Resources Management Key Skill #6: Fairness

Successful HR professionals demonstrate fairness. This means that communication is clear, that peoples' voices are heard, that laws and policies are followed, and that privacy and respect is maintained.

Human Resources Management Key Skill #7: Dedication to Continuous Improvement

HR professionals need to help managers coach and develop ...