[Title]

[Title]

Introduction

The law and order system relies heavily on the personnel working the 911 telecom lines. These officials answer distress calls, retrieve valuable information and instruct officers on how to react. They undergo training to look for clues or signs of trouble. They must be patient, confident, understanding, alert and must be able to multitask. They handle calls that range from simple disturbances to the deadliest crime. It is not an easy job. The following is a summary of an interview with one of these commendable officials.

Discussion

I asked Marie to describe some of the most stressful aspects of the job. After a moment of thought, she replied that the ...