Team leadership

Team leadership

Introduction

Montego Bay, a retailer selling distinctive women's apparel, reported a quarterly sales drop of 3.5% from the last year. The company is going to close down 20 underperforming stores in coming 18 months. A new computerized scheduling system was introduced to the store under trial basis for 6 months in order to see whether it could improve productivity & reduce payroll costs. The new system improved productivity and reduced the labor cost but had a major impact on employee morale and significantly changed the culture and behavior of the store. This case study is an insight of the scenario ...