TEAM BUILDING IN BUSINESS

Team Building In Business

Executive Summary

The study based on the Team Building in a Business and its impact one will able to cater to every need a customer may come to the business with. The support team would want to work through any problems with quickness and thoroughly. Technical support teams are what consumers come into contact with daily. Support teams are how the business is represented in the public eye. Companies depend on these teams to help the consumer with any problems that the product that was bought can be figured out or to assist with defects or any other issues that come about. Factors in building an effective technical support team may involve people with customer-based personalities, knowledge of product or service, and the business's values and ethics. These factors are important in order to appease all types of issues that a business faces on a day-to-day basis.

Table of Content

Executive Summaryii

Team Building In A Business1

Introduction1

Discussion3

Advantages Of Team Building In Business6

1. Understand that the foundation of a great team is trust7

2. Hold pre- and post-shift meetings7

3. Be consistent in message8

4. Give public praise9

5. Take Control9

6. Track performance10

7. Reward team performance10

8. Identify specific behaviors11

9. Introduce team to customers and other people of influence11

10. Stay true to the word12

References13

Team Building In A Business

Introduction

In order to run a business, one must want to satisfy the customer or even ones own staff. As everyone knows, people have all sorts of personalities and at times these personalities may clash. In customer service or a support team one would be able to control his or her personality and be able to adapt to the individual who they may be helping (Blanchard et al 2001). A person in that position must be able to deal with the situation and still maintain their composure. This reflects how the business and the individual themselves were trained and how he or she deal with even his or her own in issues everyday. When personnel that can handle any situation or issue at hand with out becoming under stress themselves, it also helps form a stronger bond among coworkers. Problems can be worked out through individuals and rarely having to go to upper management to resolve. Personalities and attitudes can go a long way in technical support. Personality and knowledge can be even better.

Success in business is a team effort and in order for teams to be successful they must be able to communicate effectively. In spite of the best attempts to keep teams performing at a high level, executives are often faced with communication breakdowns when building teams. Communication breakdowns can be caused by a number of reasons. Let's look at a few of the major reasons and what can be done to prevent them (Butman 2003).

The first reason why communication fails on teams is lack of trust. When team members trust each other there is a free flow of communication (Katzenback & Douglas 2001). Trust starts with having confidence that all team members are committed to ...