RESOLVING WORK-PLACE CONFLICT

Resolving Work-place Conflict

Table of Contents

INTRODUCTION3

DISCUSSION4

Evaluation of Scenario4

Application of Two Strategies to Resolve Each Issue5

Theoretical Basis of the Two Strategies7

Cultural Diversity Issues Involved in the Conflict8

Impact of implementing these Strategies in the Work-place8

CONCLUSION9

REFERENCES11

Resolving Work-place Conflict

Introduction

This paper reviews a work-place scenario of some of the employees who are working in a busy call center. It mostly revolves around the conversation of two female workers “Susan” and “Molly” that took place at lunch. The conversation starts through a casual dialogue put forth by Susan upon her anxiety for remaining unsuccessful in reducing weight, and feeling fatigue most of the time. Both of them talk about their diets and ways to reducing weight, while they forgo the fact that they have overreached the limit of their lunch-time. After a bit more conversation on diet, Susan informs Molly that she does not like her other coworker Karishma. She argues that she is unable to comprehend what Karishma speaks due to her improper English accent. Molly also has the same opinion regarding the English accent of Karashma. Afterwards, both of them begin to mock about Karishma's dressing and scorn that it looks so 'poles apart' from what they wear. On the course of their conversation, both of them ignore Joy, who is another female employee sitting just behind them and eavesdropping their whole conversation. Joy feels extremely disturbed about their thoughts on Karishma and wants to impede, but is not sure on how to make a move. After hearing enough of their conversation, Joy gets extremely annoyed and ultimately decides to leave the lunch-room. She leaves her seat and stride out towards the exit door with a bleak facial expression and scrunched teeth. While leaving the lunch-room she hardly misses colliding with Dan. As he enters the lunch-room, Dan realizes that Susan and Molly are seated over their lunch-time. Since Molly is Dan's backup, he knows that she needs to be at her desk. Dan walks up to Molly and tells her to get back to work so that he can eat his lunch. Molly replies him in a rude way and tells him that she is not under his obligation. Molly returns to chatting with Susan. Dan is visibly upset, and turns around to find Mr. Davis, his supervisor, so that he can tell him what happened. In the meantime, Mr. Davis, the floor supervisor, is reviewing the low-productivity levels of his monthly employee report. He knows that he needs to do something to enhance his team's performance, but isn't sure what it is. He briefly thought about a company picnic, but the last time he had picked a group of people to coordinate one, they could not decide when or where to have it, or even what kind of food to have. This whole scenario consists of various work-place behavioral issues like work-place conflict, stress, individual differences, cultural diversity, solving problems, personal wellness, and communication barriers. This report aims to scrupulously review this scenario with regard to the approach of resolving the ...