Relationship between Quality & Customer Satisfaction, Legal Compliance and Healthcare Costs

Quality & Customer Satisfaction, Legal Compliance and Healthcare Costs

Customer satisfaction is an outcome of customer expectations and perceived service quality. The level of customers' satisfaction is determined by what customer expects and the performance of the company. The success of a business depends on its ability to create a satisfied customer. In a globally competitive world, firms have to satisfy their customers in order to survive in the business environment. Customer satisfaction is closely related to the quality of the service provided to customers. Customer experience is what happens anytime organizations interact with the customer through any channel.

In other words, customer satisfaction is a measure of how products and services supplied by a company meet or exceed customer expectation. It is driven by the quality of the product or services, the meeting of delivery expectations, and user- friendly business practices. Within organizations, customer satisfaction ratings can have powerful effects. They focus employees on the importance of fulfilling customers' expectations. Furthermore, when these ratings dip, they warn of problems that can affect sales and profitability. It is essential for businesses to effectively manage customer satisfaction.

However, the concept of quality can acquire multiple definitions and interpretations, as everything depends on the level of customer satisfaction or compliance. However, quality is the result of strenuous effort, work effectively to meet consumer desire. Depending on how a product or service is accepted or rejected by the customers we can tell if this is good or bad. Often the quality is measured according to the reaction and preferences. From the moment customer arrives to the shop he knows exactly what he is going to buy and where to locate it. He goes straight to the place where the product exists of his choice. Sometimes he does not find what he is looking for, and then decides for purchasing another product of varying price. However, when the level of preference is grounded in a particular brand the client prefers to keep looking at other establishments rather than resolved with a replacement.

Each year the quality of healthcare is enhanced by medical technology. There is a variety of things used to diagnose patients that were not assessable many years ago. No matter what the illness, now physicians have the option of sending patients for further X-ray images such as CAT scans, MRI scans, Doppler studies, etc. All of these tests along with others have been used to visualize internal structures of the body and help the physicians to diagnose a particular disease or illness. These tests are very specific in detail and are preferred by physicians all over the world.

Physicians claim that these tests are very reliable in diagnosing for treating patients.

Physicians and patients both benefit from these specialized tests because it allows the physician to actually visualize what area of the body needs treatment. It also gives the patient a sense of confidence in knowing that their illness has been ...