Process Improvement Metrics

Introduction

The process improvement metrics are collected from all projects over a long period of time. Its attempt is to provide indicators that lead to improvements in a number of processes over time. An indicator is a metric or combination of metrics that provide insight into the process or the project.

The measurement process involves measurements of the activities related to any process and some of its attributes such as typical effort, cost and defects found. The metrics allow to have a deep insight of the process that help us make more informed decisions, analyze the work done, to know whether or not it has improved over previous projects, help detect problem areas in time to remedy and make better estimates.

To improve a process you must measure the same attributes, develop metrics according to these attributes and use them to provide leading indicators of process improvement. Errors detected before delivery of software, productivity, resources and time spent planning and adjustment are some of the results that can be measured in the process as well as the specific tasks of software engineering. Process metrics are characterized by:

The control and implementation.

Measuring time of analysis, design, implementation, and post-implementation.

Measuring the samples (errors, coverage, number of defects result in success and number).

Measuring Transformation or product development.

These metrics evaluate the manufacturing process of the product concerned or the process of the services offered. Some classic example of this type of metric is the product development time, the effort involved in such development, the number and type of staff resources (people, machines), the cost of the process, the time involved in service delivery etc.

Central service units of process management are due to the increasing market pressures in the market or the industry committed itself more closely to the needs of their customers. The drive for efficiency requires the breakdown of traditional value chains (Douglas, 90).

The biggest challenge is usually to synchronize service oriented technical processes with the manageability in the business systems. Besides the necessity to react quickly to requirements of the market, the departments are also required to adapt their organizational processes to their customers' needs. Here is also important that measures are taken to find the perfect, system-based solutions, and these are implemented independently on existing release cycles. This paper focuses on the process of innovation in businesses to satisfy their customers' needs and requirements.

Measure Innovation in the Enterprise

The topic that needs to be discussed over here is how to measure innovation in a company to improve the innovation process. On the other hand, if we reflect on the outcome and believe that innovation remains a topic of ethereal nature (including esoteric) and intangible, it seems that people needs can be summarized as:

"Tell me how I can measure; tell me how I can play innovation".

In Latin America and throughout the world, managers have little or no means to determine the efficiency and effectiveness of a particular innovation. The measure seems to be the issue that can be made visible to innovation. That is ...