While many organizations have successfully re-engineered as process centered, many have failed too. This is also true in health care. Many health care organizations have become truly process centered, many are on their way to becoming so, and many have had no success in re-engineering. Unfortunately, a number of health care organizations have failed to apply the principles and methods of re-engineering, and so today they lag significantly behind in their ability to transform themselves. Such an outcome may be due to a lack of understanding of what re-engineering is ...