Negotiations Skills For Managers

Negotiations Skills for Managers

Introduction

Every organization has the same characteristic, which is they all have managers for running their business, whatever how big the organization is. What is management? As an old fashion issue, people still ask themselves what manages do exactly in organization. The management are functions of planning, organizing, controlling, commanding and coordinating. The decisional roles consist of Entrepreneur, disturbance handler, resource allocator and negotiator. In this paper I interview a In Suzie, she is a manager in a store.

Interview Analysis

Initially when I start an interview she stated that firstly she did an informational role, which is receiving and collecting information, because when she came into the shop, she asked the supervisor for the current business situation. Receiving information, which is also called monitoring that means receive wide variety of special information as much as current to develop fair understanding of organization and environment. The figureheads always do greeting visitors and signing legal documents. Because the supervisor would show Suzie around, generally he was performing a figurehead (Gater 2007).

There is no manager or managing around here. There is just an owner, me and ten people who came in everyday and do whatever I tell them to do" the supervisor said. From the saying by supervisor, I can also see even though what the supervisor thought that there was no real meaning of managers, he was unconsciously acting as a resource allocator, which is specified in decisional role performance (Gater 2007).

Suzie asked the supervisor to write her a list of business activities that happened everyday, another list of less regular but important events. Basically Suzie was beginning to plan. In four basic functions of management, planning represents the process of defining goals, establishing a strategy for achieving those goals, and developing plans to integrate and coordinate activities (Morris, Meed and Svensen, 1996). While she was collecting the special information, she was intending to figure out what happened for passed events and some special events, which were not record yet. Therefore she could clearly amylase the ongoing business and designs a plan to achieve the goal. While Suzie was asking the cashier about the missing money, she was obviously doing a communication with the employees, as I can see from the definition of management, there was no communicating function included in. but why did she communicate with the employees? From the preceding analysis of the work in management, a manager's job is colorful and complicated (Lewicki, R., J., Saunders, D., M., and Barry, B. 2006). In order to perform a good manager, all managers need certain Negotiation skills to associate with being a manager. Generally the Negotiation skills involve in three types, which are technical skills, interpersonal skills and conceptual skills. The Negotiation skill is classified in interpersonal skills, except communicating; there are also several performances in interpersonal Negotiation skills such as motivating, delegating and negotiating skills. Managers must use their interpersonal skills to identify the major shortcomings in the organization. Because Suzie wanted know who else ...