Motivation and Organisational success in UK based company

By

ACKNOWLEDGEMENT

My mentor, my family and my loved ones confidence in me made this research possible. Without their confidence and support, I would have never been able to conduct this research. Hence, I would like to say thanks to them for their guidance through out this research.



DECLARATION

This research is my own work and the ideas presented in this research are only mine. The research has been done by me in person and is being submitted for the first time for any educational purpose. This research has been conducted by me without any help and aid from anyone.

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EXECUTIVE SUMMARY

This research focused on how the motivation impacts the organisational success. The case study of the research was Barclays UK. The research aimed to answer the following questions:How Barclays bank motivates its employee? What are the success factors for Barclays bank? How the bank competes in the international market and how organisational environment and culture plays a role in its success? The researcher used mixed research method and used questionnaire as the instrument for data collection. This research proved useful as the research touched many new aspects of motivation. The researcher did extensive study and studied the behavior of the employees of Barclays. At the end of the research, the researcher gave recommendations as to how to improve the motivation level of the employees at Barclays.

TABLE OF CONTENTS

ACKNOWLEDGEMENTII

DECLARATIONIII

EXECUTIVE SUMMARYIV

CHAPTER 1: INTRODUCTION1

Background1

Rationale2

Aim2

Research Objectives2

Significance3

CHAPTER 2: LITERATURE REVIEW5

Motivation5

Costs Associated with Motivation10

Historical Viewpoints11

Maslow's Theory12

Other Motivational Theorists16

Frederick Herzberg Motivation Theory17

McClelland's Needs Theory18

Factors that Influence Motivation20

Feedback20

Employment status21

Perception of organisational success22

Leadership style22

Employee satisfaction24

Motivational Challenges25

Changing needs of employees25

Age diversity26

Gender diversity28

Ethnic and cultural diversity29

Teamwork29

Economic climate31

Personal issues31

CHAPTER 3: METHODOLOGY33

Research question33

Introduction33

Research Design34

Instrument for data collection35

Sample35

Data analysis36

Role of the Researcher37

Reliability/Dependability37

Ethical Considerations39

CHAPTER 4: DISCUSSION40

Company Overview40

Business Description40

Motivation and the banking system42

Literature Review Analysis45

Quality of service in Barclays45

Motivating employees at Barclays46

Data analysis50

Questionnaire analysis50

CHAPTER 5: CONCLUSION AND RECOMMENDATION68

Conclusion68

Recommendations for Barclays to improve motivation of employees70

REFERENCES71

APPENDICES80

CHAPTER 1: INTRODUCTION

Background

This research focuses on Barclays bank Glasgow branch. Barclays has been operating in the banking industry for past thirty years and is known as the banking expert. There are more than 145000 employees of Barclays in all of its branches and various services are being provided to customers. Barclays helps the customers to maximise the return of the customer. The customers are advised by the employee as to how to move, lend and protect money. Barclays is known as the safest investment for the customers because it minimises the risk associated with investment. Barclays is aware of the fact that they as organisation can only compete if and only if they have motivate and skilled employee. Being a service industry, motivation is very important to satisfy the clientele. If the employees are dissatisfied and does not enjoy their work, then the bank may lose its clients.

According to research by Locke (1976), there are many factors which affect the motivation level of the employees. These factors can be age, sex, education, designation and the tenure of service within the organisation. If the employees are motivated then ...