Subject:Response to the Reported Event on by [Name of Customer]
With reference to the incident reported by Mr. ABC pertaining to the fingertip found in one of the soups served by our restaurant in a take away order. Firstly, we would like to convey the significance of our customer's satisfaction to us. It is one of our restaurant's core values. We value our customers and believe in ensuring customer satisfaction at various stages of our restaurant's operations and ...