MANAGING PEOPLE

Managing people

Table of Contents

Executive summaryiii

The management of people1

Significance of people management1

Old approaches of people management and their application in hositality2

Fayol's principles of management2

Critical analysis3

Application to Hospitability Management3

McClelland's motivational needs theory3

Critical analysis5

Application to hospitability industry5

The Two factor theory5

Critical analysis6

Application to hospitability industry6

Peter Drucker's Management by Objectives7

Application to hospitability industry8

Critical analysis9

Case study Analysis9

Application of theories9

References11

Appendices13

Executive summary

The paper presents theories of management and their application in the dynamic corporate world of today. The paper contains the application and analyses of application of these theories in context of all types of industries and organizations, particularly, the hospitalization industry.

The paper to looks into theories, as well as, the result it obtains. In the key findings; paper presents analysis of each theory which depicts how applicable and valid the theory is, with regard to the context of management of people in the organization

Managing people in organization

The management of people

For any organization, human capital is the most valuable asset. It is the competitive edge that cannot be copied and therefore, create and retain success for an organization. Human capital is the asset that builds and sustains success of any organization. However, it takes skills and strategies to sustain a highly motivated and productive workforce. It is essential for any firm to manage its human capital in the most effective manner since organizations are not run through machines but people. The services sector has an even bigger concept of people management, since they emtirely deliver themselves through their staff, and customers respond as well as, grade the particular hotel or other services organizations through the service quality they provide (CEO Nestle, pp. 4-6).

Significance of people management

Managing people in an organization or a hotel has been an older concept. People from ancient ages, have been implementing strategies to motivate their followers. People in old ages tended to do favorable actions towards their followers, as well as, they showed higher regard for people who have similar values and goals as them. These ancient tactics evolved from time to time, and even today, they are found in organizations with respect to several people management aspects. People in different organizations are treated in certain strategic manner that is outlined by these old concepts and ancient theories. The foundation of human capital management is attributed to the innate human need love and regard by others and it is always applicable in business scenarios (Darr, pp. 2-5).

Old approaches of people management and their application in hositality

Fayol's principles of management

Henry Fayol was a French engineer in mining. He proposed a comprehensive theory pertaining to lower level staff in organizations in the year 1914. He proposed a 14 principle mandate for lower level employees (Wren et al, pp. 910-917). However, few of his principles are applicable on all three levels in hositability industry, which are implemented till this day in business organizations. They are as under:

Division of work: it enforces that work should be divided amongst employees as per their respective capabilities, so that, employees gain specialization in particular ...