It is considered that the monitoring system or information for competitive intelligence is a subsystem of the overall information system of an organization that has its specific functions and tasks, different in content but similar in procedure to any other information system. Also explained that this author considers the monitoring system inextricably linked to the integral communication with the environment. Monitoring involves, first and foremost a collective mood that enables the company to anticipate opportunities, prevent threats and, ultimately, avoid purely reactive management (O'Brien, 1999). Therefore, surveillance should ...