KNOWLEDGE MANAGEMENT

Knowledge Management

Knowledge Management

Introduction

Frito-Lay of the Corporation and the RTA did not have exactly the same problems, but their concepts of knowledge management are about the same. I looked to the objectives of Frito-Lay and RTA to assess their understanding of knowledge management. Frito-Lay of the objectives was to rationalize the knowledge, leverage customer-specific data and to promote team collaboration. RTA objectives were to improve service and information to customers, help new staff become familiar with the RTA policies and procedures more quickly, reducing training costs, reduce the time customers are on hold and reduce the problems of climbing to the ...