HYATT HOTEL

Hyatt Hotel



Hyatt Hotel

Introduction

Hyatt Hotels are renowned for the “Hyatt Touch,” and the Hyatt Regency Osaka (HRO) is no exception. This built-up holiday resort inn in the Hyatt International inn string of connections is established in the new Cosmo Square enterprise locality some expanse from centered Osaka. It features approximately 500 visitor rooms and 19 rooms for seminars and other purposes spread over 28 floors. With the inn commerce progressively comparable, HRO sought for ways of supplying a better natural environment for visitors and boosting replicate visits regardless of its less befitting location. The inn turned to expertise for a solution. 

Hyatt Hotel and intranets

The Internet is far easier and less expensive to use for much of telecommunications than more traditional technologies. In addition, the cost of installation and training for using the Net is very low. Cost for using the Net is low enough that many smaller companies that could not afford telecommunications earlier are now using it, which means they are able to relate to other companies with modern technology(O'Brien 1999). We must also recognize that Hyatt Hotel is still a relatively small company. Internet tools can reduce costs but we should not expect Hyatt Hotel to make the large-sized gains larger companies can achieve. Nonetheless, the Internet and its many tools should be of help to Hyatt Hotel now and even more as it grows.

A SAMPLE MATRIX:

Tool

Department

Benefit

E-mail

Sales

Communicate and share documents with customers and dealers

Accounting

Exchanging orders, invoices, and other necessary documents

Usenet

Customer relations

A bulletin board for customers to exchange information and ideas

Design

Discuss scientific issues with non Hyatt Hotel scientists, designers, producers.

Chatting

Sales

Salespersons on road discuss problems with home staff

Management

Consult with management of Hyatt Hotel's suppliers

Web

Production

Facing production problems, researching the experiences of others

Finance

Following the markets, interest rates and own investments

Telnet

Sales

Using home computer, make presentations to potential customers

Suppy chain

Suppliers obtaining Hyatt Hotel production status to help plan deliveries

FTP

Design

Sharing large design files with distant colleagues

Supplies

Making large Hyatt Hotel design documents available to suppliers

LISTSERV

Public relations

Discussing planning for races and dealing with race problems

Production

Subscribing to ongoing discussions of engine problems

Two Other Internet Tools

Wireless devices such as Bluetooth or smart phones can be useful when employees need to be away from their home base and yet needing to use the Net. Instant messaging can be an excellent tool for communicating with other employees and with customers, suppliers and all the other non-employees the company will have to deal with. (Davenport, Beers 2005)

Benefits of the tools

We must realize that intranets are internal, and they inexpensively allow connectivity for all computers, a very valuable facility for sharing information within the company. An intranet can, for example, be used to make easily (and widely, where appropriate) available sales reports and reports on attendance at races, and even racing videos. Human resources can instantly update employee and benefits information, not only making this rapidly available but also saving on printing and distribution costs. Finance and accounting can integrate its information online for management and to help sales and production monitor revenues and costs(Laudon 2009). The marketing and sales staff can share their reports, leads, ...