HSBC

HSBC

HSBC

Introduction

The HSBC Group evolved from the Hong Kong and Shanghai Banking Corporation Limited, which was founded in 1865 in Hong Kong with offices in Shanghai and London. The group expanded through offices established across the globe. The corporation provides customers with a full range of personal financial services, including current and savings accounts, mortgages, insurance, credit cards, pensions and investments. HSBC believes that a fully understanding of local cultures and people which in turn treating employees with respect and achieving the global business goals to deliver a truly world class brand in the banking industry.

Environment Analysis

HSBC manages diversity in its operation of more than 76 countries in many ways. In the multicultural workforce with 280,000 employees at HSBC, it is essential for employees to have the ability to understand and accept cultural differences to reach business objectives. Of the six official languages of the United Nations, which includes English, Chinese, Spanish, French, Arabic and Russian, majority of the employees are native speakers in four of the languages. In possessing fluency in various languages, HSBC employees are best able to provide quality service and truly understanding the customers' needs. In embracing diversity at HSBC, not only language, age, race, religion, disability are valued, but open mindedness, balanced team and social interaction are also embraced. Open mindedness creates information flow within the organization, as employees feel free to express ideas and opinions. Balanced team affiliating the understanding of the team spirit and integrate all employees' understanding towards the company. Strong sense of belonging is central in HSBC, as the employees are able to contribute to the company success by empowering them to take initiative in the open minded environment. As well, employees at HSBC has maximized their potential in career development and inspired to take more responsibilities in decision making and problem solving. The workplace environment is mobile, as the employees could relocate all over the world; there are many opportunities for them to relocate in different departments and therefore would increase the employees' innovation and productivity in the short term and long run. All in all, HSBC believes that managing diversity and never underestimate the importance of local knowledge are essential to fit the employees with the best work positions on behalf of themselves and perceived to be a more attractive employer.

HSBC is the world's local bank to its 125 million customers in the world and considered one of the world's 50 most valuable brands. HSBC serves Europe, Americas, Asia Pacific and Middle East and Africa. Managers in offices across the globe are using an HSBC new Diversity Toolkit to develop local diversity strategies. The new Diversity Toolkit includes a series of practical checklists designed to enable managers to improve their business knowledge, business performance and personal effectiveness by capturing different perspectives and points of view. Most recently, HSBC planned to expand the toolkit content to provide more commercial case studies to show clearly the business case for diversity and the company will deliver the content to all employee levels, for instance, ...