COMMON ASSIGNMENT

Common Assignment



Abstract

This paper will focus on issues of quality in the Hotel Escargot, identifying gaps and highlighting new directions. The term hospitality is a broad one and the point that many encounters have elements of a typical hospitality encounter. this paper will also give recommendations to improve the quality of Hotel Escargot.

Common Assignment

Introduction

Hotels facing an overbooking situation may be forced to walk guests they cannot accommodate in-house. Although walking the guest has a terrible anti-service ring to it? in reality it may be a fairly positive experience. The hotel should be prepared for the guest? have management explain the predicament and alternate accommodations? transport the guest directly to the other property? and resolve all billing arrangements in advance. The next day? most properties returns the guest to the original hotel (Hoke, 2006).

Many things happen in tandem at the time of registration. A registration card is printed and presented. A room assignment is made. A hotel account (or folio) is opened. Information is communicated (e.g. method of payment? membership in the preferred guest program? etc.) and questions were answered. Finally? a bell-person is summoned and the guest is roomed.

Because so many encounters and transactions occur in a relatively few minutes? accomplishing these steps effortlessly and simultaneously requires training and preparation. Making the room assignment? for example? requires knowledge of both the accommodations requested and the facilities available. The property management system (PMS) helps with both; it provides the reservation information and the room availability (Hitz? 2006).

Assignment discretion is left to the guest-service agent? who may elect to upgrade the guest to more expensive accommodations. Usually? guest service agents trained first to attempt an upsell of the guest.

Information that appears on the registration card may already be in the PMS? placed there at the time of the original reservation. By signing the card? the guest verifies a number of issues? including; the date of departure? the method of payment? accuracy of the guest's name and address? and acceptance of the daily rate. More subtle information makes the registration (reg) card an official document containing legal disclaimers and assumptions of responsibility for charges incurred (Hamilton, 2006).

Once registered? the guest is greeted by a bellperson? who sometimes develops a close? professional relationship with the guest? but always plays a key role in enhancing the guest's experience. In addition to physically escorting and rooming the guest? the bellperson promotes hotel facilities? handles luggage? and checks the operation of various elements in the room? including; the key? television? air-conditioner? and lights.

Hotel Escargot

Hotel Escargot is located at very weird location in Osaka Japan. The area is not safe at all. The customers who stayed there were afraid of living there. The management is not at all cooperative. The comments from customers were horrible. They only prefer Hotel Escargot to anyone if your budget is very tight. There is no proper system of check-in and check-out, and customers have to wait for a long time to clear their ...