PERFORMANCE AND EFFICIENCY OF UK's BANKING SECTOR WITH CASE STUDY ON BARCLAY'S BANK
Abstract
Bank performance measurement usually focuses on achieved performance and measures by a variety of financial ratios, e.g., return-on-asset, return-on-equity, or the ratio of fixed costs to total costs. However, some applications have used measures of performance that are based on the market value of the firm (which inherently incorporates market-priced risk). The paper produces a literature review and methodology. The paper presents Performance and efficiency of UK's banking sector with case study on Barclays bank. Overall the following project basically aims to cover the Performance in relation to organizational form, governance, regulation, and market discipline and uncovering evidence of scale economies by accounting for risk and capital structure.
Table of contents
Abstract2
Chapter I4
Introduction4
Research Background:6
Capital structure and Barclays Achieves Guaranteed Reliability and Performance with New Fixed-Income Solution7
Research Objectives:8
Research approach:9
Chapter II10
Literature review10
Performance in relation to organizational form, governance, regulation, and market discipline11
Measuring the performance of business and capital strategies16
Chapter III26
Research method26
Interviews26
Observations27
Data analysis27
The Barclays's open plan29
Having multiple channels35
Fast responsive customer service36
Chapter IV38
Discussion and reflection38
Critical success factors technique40
Background to e-banking and its success factors42
Strategic factors43
Operational factors44
Conclusion50
References52
Appendix61
PERFORMANCE AND EFFICIENCY OF UK's BANKING SECTOR WITH CASE STUDY ON BARCLAY'S BANK
Chapter I
Introduction
There are a large number of high street banks in the UK. They range from big companies like Barclays, HSBC Bank plc and Lloyds TSB to smaller banks, which include the Woolwich. Although each of the banks have similar products and services they have to compete with each other to remain profitable, for example they can do this by offering the most competitive, savings, investments, lending products and insurance. Most banks offer corporate banking, Small Business Banking and Personal Banking. We researched into the services that a typical high street bank offers by looking at a number of banks. (Southard & Siau 2004, 65-78)
Financial Highlights (In GBP as of 12/31/2008)
Total Revenue
54,101,000,000
Net Interest Income
16,675,000,000
Net Income
-22,137,000,000
Total Assets
2,101,652,000,000
Net Loans & Leases
1,011,919,000,000
Total Liabilities
2,121,154,000,000
Total Deposits
797,556,000,000
Stockholders' equity
80,498,000,000
The UK banking is a huge industry with nearly every adult in the UK holding account information found in a Mintel report shows that Mintel estimates that nearly 40 million adults have at least one personal current account and it is undoubtedly the widest held of all financial products. Anyone that is economically active will really need a current account, particularly given the increasing reliance on the electronic transmission of money via standing orders, direct debits and debit/credit cards. The current account market is a very mature one and new business opportunities are really limited to churn business, increased second account ownership and virgin business as a result of demographic changes. The fastest-growing age groups over the next two decades will be those aged 45-59 and 60-74. Both groups will increase by 44% on the 2001-25 period as the ageing of the general population continues to become more apparent. This would suggest that the use of direct channels for personal banking, traditionally favoured by younger to middle-aged consumers, will have finite growth ...