An Analysis of Recruitment of Senior Management in the Quality Hotel Sector

By

ACKNOWLEDGEMENT

I would like to take this chance for thanking my research facilitator, friends & family for support they provided & their belief in me as well as guidance they provided without which I would have never been able to do this research.

DECLARATION

I, [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University.

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ABSTRACT

In this study we try to explore the concept of Recruitment and Selection of Marriot in a holistic context. The main focus of the research is on Recruitment and Selection and its relation with senior management of Marriot. The researcher did in depth study to reach a meaningful conclusion. The research questions addressed in this research are what is the traditional recruitment and selection process? What are the various sources of recruitment? What is the recruitment and selection process of Marriot? How effective is the recruitment and selection process of Marriot? How the recruitment and selection process can enhance Marriot productivity? The researcher reached to meaningful conclusion after extensive study of the literature.

TABLE OF CONTENT

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER 1: INTRODUCTION1

Background of the Study1

Research Aims and Objectives2

Research Questions3

CHAPTER 2: LITERATURE REVIEW4

Recruitment and Selection4

Recruitment7

Sources9

Selection10

The Interview10

Overview of E-Recruitment13

The Consequences of Hiring Mistakes16

Innovative Recruitment Strategies18

CHAPTER 3: METHODOLOGY20

Mixed Research20

Classification of research methods20

Multi-method studies21

Mixed method studies21

Steps in mixed methodology21

Strength and weakness of the mixed research:22

Strengths22

Weaknesses23

Interview Details23

Literature Search23

Ethical Considerations24

CHAPTER 4: DISCUSSION25

Marriott Incorporation25

Organisational Culture at Marriott Inc25

The Marriot recruitment Journey27

Marriot Recruitment and Selection Process for senior executive28

Definition of executive/senior managers28

Job Creation28

Local Employment Partnerships28

Reemploy29

Recruitment Process29

Selection31

Diverse Workforce32

Business Benefits33

Summary of Expected Contributions33

SWOT Analysis35

Strengths35

Opportunities35

Weaknesses35

Threats35

Competitive Profile Matrix (CPM)36

External Factor Evaluation Matrix of Marriott36

Vitality for Children37

Embracing Global Diversity & Inclusion37

Concern for Employees37

Reward38

Internal Factor Evaluation (IFE)38

Strategy Formulation: EFE and IFE Matrixes38

External Audit Analysis39

Threats:39

Opportunities:40

Five Force Analyses42

Life Cycle46

The Analysis of the Economic Environment46

The Political Environment47

The Legal Environment47

The Socio cultural Environment47

The Technological Environment47

The Ecological Environment48

Effective E-Marketing for Hotels - Building Relationships with Customers48

Priority Issues49

Conclusion49

REFERENCES51

CHAPTER 1: INTRODUCTION

Background of the Study

Human resources are a term used to describe the individuals who comprise the workforce of an organisation. The use of the term 'human resources' by organisations to describe the workforce capacity available to devote to the achievement of its strategies has drawn upon concepts developed in Organisational Psychology. Human Resources may set strategies and develop policies, standards, systems, and processes that implement these strategies in a whole range of areas. The following are typical of a wide range of organisations: (Allen 2004, pp. 13)

Recruitment, selection, and outsourcing

Organisational design and development

Business transformation and change management

Performance, conduct and behaviour management

Industrial and employee relations

Human resources workforce analysis

Compensation, rewards, and benefits management

Training and development.

Recruitment forms a major part of an organisation's overall resourcing strategies, which identify and secure people needed for the organisation to survive and succeed in the short to medium-term. Recruitment activities need to be responsive to the ever-increasingly competitive market ...